Complaint #23 BiggerZ Casino

Casino closed my account and will not return my 270 USDT deposit

By Faisal S.

2 weeks ago

I registered an account on BiggerZ Casino and deposited 270 USDT.

Shortly after, I received an email from BiggerZ Support stating that my account was closed by the administrator due to a breach of their Terms & Conditions. They informed me that no further details would be provided and that the decision is final.

I accepted the account closure and only requested the return of my original deposit of 270 USDT. I sent a clear email asking them to refund the deposit amount only and offered to provide the transaction ID if needed.

BiggerZ replied that they had checked internally, confirmed there was a breach, and that their decision is final. Since then they have not responded to my request for the deposit refund.

I am not requesting any winnings. I only ask for the return of my original deposit of 270 USDT.

I have attached the following evidence:

Original account closure email from BiggerZ

My email requesting the deposit refund

BiggerZ’s replies confirming the decision is final

Proof of the 270 USDT deposit (transaction ID / blockchain confirmation)

Please help me recover my 270 USDT deposit.

Thank you.

Disputed Casino BiggerZ Casino

Reason Account closure

Amount $270

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

faisalkhan13

• India

2 weeks ago

Dear AskGamblers Support Team,
Thank you for your assistance.
I can confirm that BiggerZ has enabled access for me to withdraw my original deposit of 270 USDT, and I have successfully received the funds.
I consider the issue fully resolved and am satisfied with the outcome.
Thank you again for your help.
Best regards,
faisalkhan13

AskGamblers

• Support Team

2 weeks ago

Dear @faisalkhan13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BiggerZ Casino

• Representative

2 weeks ago

Dear AskGamblers Team,

Following an internal review, our system detected that the player had created multiple accounts. This constitutes a breach of our Terms and Conditions, which permit only one account per player. Our terms also specify that a bonus may be claimed only once per person, IP address, household, or other associated criteria.

The player’s account remains closed for gameplay. However, we have enabled access solely to allow the player to withdraw the original deposit of 270 USDT. The player may now log in and submit the withdrawal request but will not be able to play or make further deposits.

Any additional accounts created or attempted to be created by the player will also be closed in accordance with our Terms and Conditions.

We therefore consider the complaint regarding the return of the original deposit resolved.

Kind regards,
BiggerZ Casino

BiggerZ Casino Complaint Stats

Resolved 8 / 9

Avg. Amount $47,809

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BiggerZ Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

BiggerZ Casino Complaints

See all complaints for this casino

Withdrawal showing successful but not credited to my account

My withdrawal was placed on July 28, 2026, of INR 7,996 at 4.58 pm Indian time;

They told me that the payment provider is responsible for the payment to my account, and we have succeeded in processing it to the payment provider, but it's July 31 1.40 pm now; still no amount credited to my bank.

I also submitted my bank statement to them.

Kindly take the necessary steps.

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The casino is scamming me by not paying my big win

Hi, played here a lot, made a lot of withdrawals, and deposits.

One day with one spin, I won 218k euros.

When I tried to start a withdrawal, the casino asked for KYC, asking for a lot of documents. It was passed. They confirmed it, saying that they will apply limits for withdrawals: 10k per day, 40k per week, 100k per month. This was in March.

In April, I received only about 65000 euros. on May = 0. on June = 0.

I ask you for any help.

Unresolved

BTC7

Account closed for no reasons and confiscated the deposit money

Once a day I was scrolling reels on Instagram, got to know about this casino (Biggerz.com), I registered on their website and made my first deposit, I got free bets for my first deposit on the site, I played some games and lost more than half of my deposit amount, and then I made a withdrawal of the remaining amount, the withdrawal was successful, I asked their customer support if I can withdraw before using the freebets , and they said you can withdraw anytime as soon as you have wagered your funds at least once, and the freebets will remain in your account until their validity is not over. Now, I have placed bets using freebets and won, as soon as I have won, and tried to log in my account, it as was showing that it is disabled. I contacted their customer support, they said the account is closed by the admin and no more information is available than that. I have asked them many times what's the reason behind closing my account, but they never tell me anything, I have asked them about my funds in the account, they said those funds cannot be withdrawn, I have never thought this will happen with me and my winnings will be blocked for no reasons. Please help me recover my account and funds involved with this casino, I have tried to play for the first time and this has happened, I will be highly thankful to you. I am ready to provide you with anything that is required as a proof.

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Biggerz refusing 3000 euro withdrawal

After winning 4500 on 13th of February with my own money, I withdrew 6000 Tron (approximately 1200 euro) which was approved within 10 min. After this I went to bed and requested the rest the next day 13600 Tron (aprox 3500 euro). This was not accepted and took a further 6 days before being cancelled for the first time. Reason talk to support. Support told me management needs to check. Ok sure. This was on thursday the 19th. Today the 23th i got an email from biggerz stating they confiscated the full amount and refunded me one of my withdrawal 2400 tron (aprox 600 euro).

I made a total of 5 deposits totalling around 2500 euro and played with NO bonus. I didnt use any VPN or other software. I didn't use any promotions, I only bought bonuses and spun on some slots.

I have attached the email biggerz sent me today of which I was kinda pissed off cause it was blatant stealing of my legitimate winnings. And by approving my first withdrawal proving my point.

I am asking for help here to retrieve the rest of my winnings approx 11000 Tron more as they refunded me 2600 tron (aprox 600 euro)

Account is fully closed/disabled at the moment, so I can't reach the customer support chats or my rejected withdrawal page anymore.

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Withdrawal problems keep saying same thing over and over

I'm fed up with this casino! It seems they don‘t want to give me the winnings!!! Why do even play in such casinos?

I should rather give money to a homeless guy than to those people!! First withdrawal of 817 usdt got cancelled! Second one was taking too long over 48 hours so of course i got mad and canceled it! And lost additional 130 euros and now withdrawing 647.64 USDT and still no movement! please Askgamblers team help me out im tired of this games this type casinos play.. we are normal hard working people that are trying to have some fun we lose alot of money as gamblers and when casinos like this don't want to pay out is soul crushing!!! Its only 647.64 USDT

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BiggerZ - Account got closed 5 minutes after deposit

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Games not working withdrawals not working, nothing working

I have tried to get my withdrawal sent for almost 1 month

First i made a deposit there, and no games were working there, just problems with the site

its still not working 100%, so they said they could send my money back as a refund, which I wanted

So first withdraw they cancel cus they want me to wager in games that are not working, so I showed them the email that they promised me a wager-free refund, and made a withdrawal again, and that where canceld, so I told them in the chat and made a withdrawal again, and that was also

So now I have made a withdrawal AGAIN, and I really dont know how to get my money back

This feels more and more like a scam site, so beware whoever reads this

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I created an account and took advantage of the 100% sports freebet bonus offer. I read the bonus terms and conditions and also inquired via live chat about details, such as that the winnings from the freebet are credited to my balance and can be withdrawn immediately without a wagering requirement. I placed a solo bet with the freebet, in accordance with the terms and conditions, with odds ranging from 2-2.5 (1.6 freebet can be used on all events). (1.9 freebet can be used on events with odds from 2.00 to 2.50). The freebet won, and I had the winnings in my main balance. I saw in my profile that my entire balance was "Available for withdrawal." I placed a few bets and then decided to withdraw the amount to check the casino's solvency. I received a reply that:

Dear Player,

We'd have to inform you that while checking your withdrawal request, we found out that your gameplay has breached the Terms & Conditions of our website, with which you have agreed upon account creation.

Regretfully, due to this violation, we had to confiscate your winnings gained, and leave the deposit amount on your balance.

But, you are still welcome to order the withdrawal in the amount of your deposit (please, be sure to order the entire amount present on your balance).

Should you have any questions or doubts, please do not hesitate to contact us via email or live-chat.

Best regards,

BiggerZ Support Team

After trying to contact live chat, I wanted to know why my free bet winnings were taken away and what rule I had broken. I received the same response as in the email, or that I couldn't say more. The email also didn't answer my question about what rule I had broken or why the winnings were taken away.

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