Complaint #2 Big Shot Games Casino

Delayed payment

By D2BOSS

3 weeks ago

I am filing an official complaint against Big Shot Games regarding a $750.00 cash prize redemption that has been withheld since June 24.

My player account is fully verified through standard KYC protocols, and the transaction has successfully cleared all internal playthrough tracking. On my account dashboard, the reversal/cancellation option is locked out, and the transaction status is explicitly marked as "TO PAY."

Despite satisfying all platform terms, my redemption has been stalled in processing limbo for 11 days. When I contacted the live chat customer support team on July 2, agents completely bypassed my specific transaction questions and instead provided automated script templates regarding routine traffic and security checks. When I requested direct escalation to a billing supervisor, the live agent stated my file was forwarded to the review team for manual processing, but then abruptly stopped replying and refused to provide a standard Zendesk tracking or reference ticket ID.

Because this transaction is set up as a direct card transfer over 24/7 digital payment rails, there are no bank-holiday or weekend constraints causing this delay. The transaction has simply been bottlenecked on the merchant side. I am requesting mediation through AskGamblers to have Big Shot Games manually release these approved funds to my card immediately.

Registered Account Email: < sent to the casino >

Transaction Submission Date: June 24

Disputed Amount: $750.00 USD

Current Status Listed: "TO PAY"

Disputed Casino Big Shot Games Casino

Reason Delayed payment

Amount $750

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear Big Shot Games Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Big Shot Games Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $610

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Big Shot Games Casino Complaints

See all complaints for this casino

Will not redeem my money

I have been trying to get a redemption from big shot games since the 13th of this month. I redeemed 100, it took 7 days to get. I redeemed 400 the SAME day and it is still setting in limbo and all I get is the run around. That they have a very high volume of redeeming right now for me to please be paitent and just wait and I would get an email when it has been sent out. There is no reason why I should not get the money. I redeemed once before. and got the 100. I have been reading on truth Poilet that they have done MANY people the same way. It is very concerning. I would like to get my 400 .. I mean 400 is a lot of money, I have emails all saved from this Big shot games. I think they are a scam. They pay out 100 and nothing else if you win.

Resolved

€400