Complaint #3 Betzard Casino

Withdrawal delayed with betzard

By etiennegagne

9 months ago

My profile is verified, I have recieved withdrawals in the past from betzard in a timely manner. but this time I requested a withdrawal from a win I had on july 28th and after almost 1 month later I still didnt receive my withdrawal.

I contacted their support multiple times and they arent replying to my emails whatsoever.

The amount im withdrawing is 1187 euros. i used mifnity to deposit and withdraw my money.

Disputed Casino Betzard Casino

Reason Delayed payment

Amount €1187

Discussion

AskGamblers

• Support Team

9 months ago

Dear Betzard Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

etiennegagne

9 months ago

i still didnt receive any payment whatsoever

AskGamblers

• Support Team

9 months ago

Dear @etiennegagne,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

etiennegagne

9 months ago

ok we will have to wait until i get my money in order to mark this case as resolved

Betzard Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $3,058

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

Betzard Casino Complaints

See all complaints for this casino

Payout is delayed - 4044 EUR

Hello,

In a good 9 years of online casino experience, I am now having a problem with my withdrawal for the first time and need your help.

On 07.11.2024 I made a deposit of €500 and it arrived late the next day.

With a lot of luck, I was able to play my way up to €4044 and immediately initiated the verification process. My account was verified within a few minutes. Good service, really!

I have been fighting for my payout every day since 08.11.2024. Each time I am told that it will be processed soon and that I should bring some time with me. After asking several times, I was confirmed that a further check was necessary. This check consists of information from the gaming provider.

Apparently, it is unrealistic for the casino that you can win almost €4000 with a €500 deposit. Especially since the high winnings often involve a stake of €3 to €4 per round.

Now they always say that they are waiting for information from the game provider, but they don't tell me this by email but only ask me in chat.

The casino is playing for time and is hoping that I will cancel my withdrawal and play it.

Resolved

€4,044