Payout is delayed - 4044 EUR

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @Kronos1995,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Kronos1995,

We appreciate your feedback about your experience at our casino and would like to clarify the situation.

Our team understands how frustrating delays can be, and we assure you that our priority is the secure and timely processing of all withdrawals. Occasionally, additional verification checks are required to ensure the safety of transactions, which can extend the processing time. We regret any inconvenience this may have caused.

Your withdrawal has been approved on our end and is now with the payment provider for final processing. Based on the latest update, you can expect to receive your funds by Monday. Below, you can see the confirmation of your withdrawal, provided by the payment provider, and rest assured that you will receive your withdrawal as soon as possible.

If you have any further questions, please do not hesitate to contact us, we strive to solve our customers' problems as quickly as possible.

Best regards,
Betzard Casino Team

Dear Betzard Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.