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Betway Casino - Confiscated winnigs and locked account with no explanation and proofs

UNRESOLVED
gouldyboy United Kingdom
posted on July 10, 2017.

I signed up with betway with an offer of 50 free spins, after these spins I placed bets and played slots and played through all wagering and eventually ended up with £750, I withdrew this. After a week of pending I was asked to provide ID and proof of address, fine. I sent my ID which happened to be my old out of date licence, they informed me and I acknowledged my mistake and sent my new one. after another week I contact them, "its with our operations team". so 3 weeks or so and still nothing so I contact them again and now they ask for my documents to be certified, so I make an appointment with my bank manager and pay for them to be stamped and certified, I send them across. after another week of nothing and my account being blocked I contact them again, "your account has been closed and funds confiscated", "management decison I dont know why".

So after weeks of back and forth I was palmed off with irregular betting, I pointed out my betting was standard and consistent so this was incorrect. Then the only tactic they had left was send me the list of terms saying I broke them but unable to tell me what terms I broke and how I broke them?

I have been through their whole complaints procedure and they have still closed my account with no money and they wont tell me a reason so I have no idea why? Which I suspect is because they dont have a reason.

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