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Betway Casino - Refused to pay, closed my account with no reason stated

RESOLVED
Complaint Info
Disputed casino Betway Casino
Reason Account closure
Amount € 30
Posted on June 3, 2016

I requested to withdraw 30€ from my betway account on 20/04/2016.
After I week I contacted betway because I did not have received yet my money. They asked me some documents, I immediately sent them what requested. After that, they closed my account and they didn't pay me yet!
I want only my 30€.
I am waiting from more than 40 days!!!

Posted on June 6, 2016

Hi there,

Sorry to hear you've been having some issues with payouts and your account. We are just checking with our support team if they can shed some light on the case. Thank you for waiting.

Posted on June 6, 2016

Hi,

At the moment we are running some security checks on our accounts and this has been delayed a bit. You should receive information from our support team in the near future regarding this. Sorry for the inconvenience.

Posted on June 8, 2016

Hi,

No not yet, this will take a bit longer I'm afraid. We are investigating the account. Thank you for your patience.

AskGamblers
Posted on June 9, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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