Betway Casino - Withdrawal process - Complaint Resolved

mitcher199

Hi there, I have been playing on betway casino for a few months now, and have been doing pretty well with winning on slots. I have made several deposits and more withdrawals(via e-transfer). Before my last win, they asked to verify my account, so I sent in my driver license, hydro bill, and bank statements showing proof of cards. never got a confirmation email and ever since this my withdrawals won't work. It's been 6 days. All the other withdrawals in the past were between 12-36hours. I have tried and spent several hours trying to chat with customer service via online chat but just says ''we'll be with you soon. you're next in line''. The customer service is a joke. I just want my withdrawal. Attached is a screenshot of me trying to reach customer service via chat-never went through after countless hours of waiting and also a screen shot of my withdrawal statement, saying commenced 6 days ago.

Betway Casino

Hi, MITCHER199.

Thanks for bringing this to our attention.

We’ll check your account and get in touch with you.

Regards,
The Betway team

mitcher199

I got a email this morning saying the documents are not sufficient proof of ownership when the documents cleary states my Full Name, last 4 digits of the Card Numbers they asked for?? starting to feel like im getting scammed? i honestly dont know what else to do

AskGamblers

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

mitcher199

thank your helping, i even reached out to betway support on twitter and they responded we would get back to you. that was 3 days ago. impossible to reach somebody via the live chat online through the website. please help, i would like my money back

Betway Casino

Hi, MITCHER199.

We can confirm that your verification documents are still being reviewed by our Operations team since 27/12/2022 and your withdrawal should be paid to your account as soon as their review has been completed.

Regards,
The Betway team

mitcher199

ok thank you, appreciate that

Betway Casino

Hi, MITCHER199.

We can confirm that your withdrawal has been paid to your Interac account on 29/12/2022 and should reflect in your account after 2-24 hours.

Regards,
The Betway team

AskGamblers

Dear @mitcher199,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino - Withdrawal process

Complaint Info

Disputed casino

Reason

Amount

$ 4472.82

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Betway Casino - Holding on to my winnings

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