I opened an account with Betway on 31st May. I checked through online chat that I didn't have an historic or related account with them and was told no and given the ok to open an account. (I have screen shots). I had to provide a copy bank statement and passport before being allowed to deposit. I then deposited £10 and won £500. Tried to with draw it but unfortunately they allow withdrawls to sit for 72 hours before even starting the withdrawl process. Logged on today to see the progress of the withdrawl and my account has been locked. No email to explain why. After several calls to customer service the shortest hold being 40 minutes, was told my account was locked for"operational reasons". The CS said they weren't allowed to tell me the reason and refused to put me through to the operations team as they dont deal with the public. So now I have no winnings and no reason why to even try to rectify. This is the worst company I've ever dealt with and quit frankly should be closed down or investigated by the police.