Ag Awards

Betway Casino - Bonus not given according to T & C

Complaint Info
Disputed casino Betway Casino
Reason Bonus terms violation
Posted on November 22, 2019

I won 3 cards on blackjack table on 17/11/2019 UTC. 2 was yellow card and 1 was red card. But it was not credit in my account so i go for hel by live chat they rised request regarding this and told me to wait for 24 hour. But amount didn't credit so asked them again then they told me to wait 24-48 hour but bonus was not credited so i asked them again then they said wait for 72 hour . And after around 60 hours they credit my amount with Rs 307.50. and told me that it is your bonus. But according yo their T&C, if customer wins yellow card then he will gets 5 free sports bets and if red card then will get 50 free spins of dream catcher game. But they said you bonus was not credit so we did it on manually by adding Rs307.50. which i should think is not equal to my winning bonus i.e. 10 free sports bets as i won 2 yellow card and 50 spins free on dream catcher. I did not want Rs307.5 as bonus i want my 10 free sports bets and 50 free spins, according to T&C of promotion. Promotion id was: 181298

I am sending you some screenshot, how they make me fool and T&C of promotion and somethings which can help you.

Please help me in this to get fair advantage of bonus. As i wasted so much time on this.

I hope you will help me soon.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy