Complaint #3 Bets.io Casino

Bets.io Casino - Deposit limit not honoured

By Lubbaboy

3 years ago

Message on forum

I joined Bets.io and set a deposit limit of £250 weekly whilst signing up, once gambling i tried to deposit more and it allowed me and more, up to £4k in a few hours, also i signed up being a UK resident and i wasn't aware they are not supposed to take UK residents as customers, I'm sure had i won enough they would have withheld my funds for being a UK resident, I can't find my deposit limit anywhere on the main page but I'm 100% sure I set it up upon joining, they have also taken a week to yet return me a deposit i accidently put the wrong destination tag to, but the wallet address was correct, i've sent them a video and screen shots and still nothing, this should have been resolved within a few hours max, 1150 XRP £325. Also I found the customer service very frustrating, Had they honoured my deposit limit I would have only lost £250 this week, but seeing as it was overridden I was able to deposit £4000 pounds in a day and lost all in one week. I would like £3750 retuned to me as my deposit limit was not honoured and plus my 1150xrp which I am still waiting for with no clue as to when they will be returned. I have gambling issues and that's why I set my deposit limits but they allowed to go wild., as a UK resident I shouldn't be allowed to sign up but the option for UK residents is readily available on their site.

Disputed Casino Bets.io Casino

Reason Terms violation

Amount £3750

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lubbaboy

3 years ago

Dear Askgamblers

Please mark this case as resolved, I can’t thank you enough for your assistance, I am so grateful. Thank you.

Dear Bets.io thank you also sincerely for seeing my side and honouring my deposit limit, I’m very sorry for the confusion and I’m grateful we both found a solution, I wish your site the best success and for my part, it’s really is a great site with all the necessary tools that make a good casino, although I myself will not be back due to my own gambling issues, I hope that others get full enjoyment from your casino.

Sincerely best wishes

John

Lubbaboy

3 years ago

Dear Askgamblers and Bets.io

Please note the arguments dropped by Bets.io by not providing any evidence that they have a licence or permit to operate in the UK,

as well as not taking any action to prevent me going over my desired deposit limit amount, which was evident by my first two emails within the few hours before I went over my deposit limit, simply saying it was deposited to my account to gamble and allowing me to exceed the amount is against the players protection policy, this was completely ignored and neither was it addressed and is evident by Bets.io insensitive response.

None of the terms and conditions above negate any gambling laws in the UK, The UK has some of the most liberal gambling laws and online gambling is not illegal in the UK,

However,

As stated in the previous round, Bets.io casino is operating within the UK without a license issued by a regulated authority, which seems to mean zero protection for players in case of a problem with the operator,

I urge bets.io to resolve this issue by giving me back my funds deposited including my 1150XRP, I have calculated the total deposited to be 11336 XRP total, I would like Bets.io to reach out to me and resolve this issue, either by private email or on this platform, I am also willing to be reasonable.

The alternative is not that we would be going round in circles but there could be huge consequences for me and Bets.io if they refuse to consider and resolve this, it is surely in both our best interest.

To conclude, Bets.io has dropped arguments from round two which still apply to this case, sending the same generic messages from the terms and conditions that were used when starting the case in my screenshots are not a conclusion, otherwise this case would have been resolved already, but it's still open for Bets.io to make progress and unfortunately they have not, therefore I urge Bets.io to reconsider and resolve this case which is both in our favour.

Dear askgamblers please pursue Bets.io to offer conclusive answers to arguments dropped or to offer a satisfactory resolution as we seem to be going around in circles and eventually they will have to answer somehow.

Dear Bets.io Please resolve this issue around the deposit limit not honoured and we can both continue on our separate ways, please consider the benefit to this and also the consequences if not.

With acknowledgement that arguments were dropped by Bets.io and no satisfactory answers were given, I ask the Askgamblers team to keep this case open as unresolved until both parties are satisfied.

Kindest Regards

Lubbaboy

Bets.io Casino

• Representative

3 years ago

LUBBABOY, thanks for the reply!

In your first message you mentioned that you set a deposit limit, and then tried to deposit higher amount that wasn't credited, so the VIP Manager assisted you with the deposit issue, which was successfully resolved.

60 days is the period of time stated by the technical department of our casino to restore the player's deposit, where he has entered the wrong details. We are not responsible for other casino processes.

Our site operates with the Terms and Conditions (https://www.bets.io/terms-and-conditions), where it is clearly stated:
1. Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, you agree and confirm your consent with the Terms and Conditions.

2. It is the player's sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling. https://prnt.sc/5uAYAHt9QBPO

3. The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player's sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

4. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

5. The restricted countries are: USA, Greece, Russia and Ukraine. https://prnt.sc/3vRyfjtGcIJX

After all the facts mentioned above, we ask the Askgamblers team to mark this case as resolved, as there is no space for refund.

Best regards,

Bets.io Casino Team

Bets.io Casino Complaint Stats

Resolved 22 / 22

Avg. Amount $9,055

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Bets.io Casino Complaints

See all complaints for this casino

Gold Wheel stopped on 3 BTC Software manipulation proven by video 20 USDT credited instead VIP player

On May 26, 2026 , I spun the Gold Wheel promotion on Bets.io. The wheel clearly and visibly stopped on the 3 BTC prize (approximately 200,000 USD).
I have a full video recording (filename: Screenrecorder-2026-05-26) proving this beyond any doubt, as well as screenshots showing the wheel stopped on the 3 BTC sector with the arrow pointing directly at it, followed immediately by the system displaying a prize of only 20 USDT instead.

My VIP manager Andrew ([[email protected]](mailto:[email protected])) acknowledged receiving my video but claimed the wheel had not completed its animation. This is directly and visually contradicted by my video and screenshots, which clearly show the wheel fully stopped on 3 BTC.

I am a loyal daily VIP player with over 10,000 USD in deposits over the past year. Despite providing undeniable video proof of a clear software manipulation, Bets.io refuses to honor the legitimate winning and has provided no technical server-side evidence to support their claim.

Their responses have been contradictory and evasive — in one email mentioning withdrawal queues unrelated to this dispute, and in another claiming I would have received a notification if I had won, while my video clearly proves that the wheel stopped on 3 BTC.

I am requesting a full refund of all my deposits made on this casino platform. I have exhausted all direct communication channels with the operator without resolution.

Please find attached the email correspondence and screenshots. Unfortunately, the MP4 video file is too large to attach here, but I can send it directly to you via email if needed. The video is very clear and clearly shows the scam and the wheel stopping on 3 BTC.

Thank you in advance for your assistance, and I look forward to your response.

Kind regards,

12h left

€195,000

Delayed withdrawal without any reason

Hello,

my last withdrawal of 683 USDT has not been approved and paid out after almost 4 days.
In the meantime I was requested to send documents for verification which I did.
Before I was always able to withdraw without any issues, but this time this was not the case.

I contacted the customer support and an responsible manager several times and was told the verification was passed and the withdrawal will be processed soon. Though it seems they just stall.

I am requesting a payout asap.

Resolved

$683

Unacceptable Delays During Withdrawal Process

Withdrawal Issues

I requested a withdrawal, and even after the 24‑hour timeframe, nothing was processed.
The withdrawal was rejected twice, each time with a different explanation:

- First, they claimed I hadn’t wagered an amount related to a previous deposit issue — even though my balance was already well above that amount.

- Then they rejected it again, saying there is a 2,000 USD daily withdrawal limit, something they never mentioned earlier.

Despite following all instructions correctly, my withdrawal is still pending, and no one can provide a clear timeframe. Access to the finance team is impossible.

Unresolved Deposit Problem (500+ USD Missing)

In early March, I accidentally deposited using the wrong network.
To return my own funds, Bets.io demanded a 150 EUR fee, which I paid on March 11.

Since then:
- The transaction is still pending
- No updates have been provided
- More than 500 USD of my money is still missing

This issue has been open for weeks with zero progress.
VIP Status With No Real Benefit

At some point they upgraded me to VIP, but nothing changed:
- No faster processing
- No priority support
- No access to finance
- No improvement in communication

The VIP label feels meaningless when the core issues remain unresolved.

Current Situation

At this moment, I am facing two major problems:
- My withdrawal has still not been processed
- My 500+ USD deposit (wrong network) is still unresolved, even after paying the required fee

Based on my experience so far, the platform’s handling of withdrawals, deposits, and communication is highly concerning.

Resolved

$2,500

Delayed Withdrawal No Reason Given

It has been almost 48 hours since I submitted my withdrawal. I thought this casino was fast at withdrawals but they can't even payout $90. All they send me are automated messages that their team is working and doing their best. People shouldn't trust them with big amounts as they can't payout such a small amount.

Resolved

$90

My account was blocked and my balance was cancelled

Hello, I topped up my account, started playing, placed one bet, and confirmed my email. After a while, I received a message saying a new address had been detected and they were trying to withdraw my money. Luckily, you have to confirm the action via email to withdraw money. I changed my password and continued playing. When I tried to withdraw money, I was asked to go through verification. I sent photos and was assigned a call with a verification representative. I called and answered all the questions. Today, I received an email saying my account was closed and all funds were forfeited.I can provide all the evidence that this is my only account. I'm sure they concluded that mine was not the only one because I was hacked. But I even wrote to their support that I was hacked when I couldn't add Google Authenticator. You can check this.I'm incredibly angry. This is my only account, and it just looks like a scam. You can just check that all transactions except for the first withdrawal, which was when I was hacked and wrote to you about it, were made from my IP address, because I have a static IP address.Provide me with proof that this isn't my only account. This is simply absurd. They simply stole my money.

Resolved

Delayed withdrawal without any information

Hello,

I have previously made withdrawals successfully from my account.

Currently, I have requested two withdrawals of USD 2,000 each. One has been pending for 36 hours, and the other for 24 hours.

I have only been advised to wait, but I would like to kindly ask if you could provide an update on the status of these withdrawals and an estimated processing time a and if possible, to be processed asap.

My email is <removed>

Thank you for your assistance.

Resolved

$4,000

Delayed withdraw for a total of 40000 USDC

Hello Askgamblers Support,

I wish to file a formal complaint against Bets.io concerning a severely delayed withdrawal of 40,000 USDC that remains unpaid after more than 48 hours.

I am a long-standing VIP member of Bets.io with a flawless history of multiple high-value deposits and withdrawals—all of which were previously processed and confirmed within 30 minutes.
On July 14, 2025, I submitted a withdrawal request for 5,000 USDC and on July 15 2025 another one for 5,000 USDCD . Although my VIP manager repeatedly assured me the transaction was “processing,” I have not received any funds in my wallet, nor any verifiable proof (transaction ID, blockchain hash, or similar confirmation).

I have not violated any terms of service, have not used any bonus funds, and am playing from an eligible region. My daily withdrawal limit was even raised to 5,000 USDC to facilitate this payout, yet the full amount remains inaccessible.

Please assist in resolving this issue immediately. I am prepared to provide screenshots of the withdrawal request, chat logs with support, and any other documentation you require.

Thank you for your prompt attention and transparency.

Sincerely,

Resolved

$40,000

Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

Resolved

$10,000

Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,

I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.

After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.

Account Summary

Total Deposits: Over 8,500 USDT

Current Balance: 40,012 USDT

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)

Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.

2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.

3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.

Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.

Request for Resolution

I respectfully request the following:

Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.

Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.

Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.

Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.

Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.

I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.

Thank you for your attention and support.

I am happy to present any other documents if needed

Rejected

$17,100

Casino stopped processing withdrawals

Bets.io keeps my withdrawals pending and doesn't take any action to process them.

The customer support doesn't send any updates on the progress.

Normally the withdrawals were processed within a couple of days maximum.

Disputed withdrawals:

05/12/2024 08:38 - 24.00 LTC

05/12/2024 08:43 - 436.744 USDT

05/12/2024 08:43 - 913.31774 TRX

Resolved