Betreels Casino - Casino don't want to pay

Hi there,

It's strange you are seeing that error. We have quite a few cashouts from Netherlands today. When do you see the error? Is it after you select a payment method?

We have escalated this to management. As soon as we have a reply, you will be notified.

Regards,
Tanya

Hello, I have send you already this pictures by email, not one time but maybe three times. When will my money be send? I have send all the documents I did nothing wrong! I want my money I have send 100 emails about this I have send my documents over a week a go nothing is done with this. First you told me that my account was good. After I won a big bet my account was under review?

So can we solve this? I want my money I am waiting very long!

Regards
Mohamed

I want to add this, I have started to send all my documents to them one week a go. After that they told me that my account is good for now! I tried to make withdraws I was getting errors as you can see! I have send the errors maybe 5 time to
Them they told me that they can’t solve it!
I won a big bet with soccer matches after that my account was closed blocked? Can you tell me why? Because of the big amount? Than they told me they need driver license.. I had already send passport with my face etc. Documents I have send them everthing. Every time they asked for somthing else bank details deposit details. I am really tyrid of this. I also don’t get any message back from them after 10 emails they will send somthing like your account is under review this take like 3 days. One week is over 3 days also........ send my money I have send every document that you asked me to! I did nothing wrong! I have won my bets with some luck that’s gambling. So don’t close this case till they send my money. Normally I would not do this but yes no answers on my emails closing my acount I don’t know what the next step is!! So send my money I have send everthing! Cheers

They have send me this, again no answer to wat I asked them. When will my money be send? I have send the documents already 8/9 days a go. So i don’t understand what the problem is. I have send them everthing and they keep telling me that my account is under review???? Please help me get my money I lost my trust in them.

Regards

Mohamed <last name removed>

Hi Mohamed,

We are waiting on a statement from the payments team. As soon as we have it, we will share the information with you.

Regards,
Tanya

How long does that take? I am already waiting very long. I want my money! Today I have received an update after long time that I need to send again one document. I have send this today i really hope that we can solve this problem. I have send today the documents I hope now its oke and now they will send the money. Regards

Mohamed <last name removed> please keep this open till they pay my money thank you.

Dear Mr. Mohamed,

Our Payments Team is available to make the payment, we kindly request you to log into your account and place a withdrawal so it can be processed.

If you encounter any technical difficulties, please contact our dedicated Customer Support team on live chat, they are available 24/7.

Sincerely,
BetReels

First 3000 I have recieved it, when will the other money will be send?

Thank you

Regards

Mohamed,

The transaction was done in two batches and is now paid.

You should receive the funds shortly.

Sincerely,
Jonathan

Yes close the case

For the benefit of other readers: The delays were caused in getting documents and then getting these approved. At no point was the player unaware of what was required. All emails and chats were answered. The operations team is very customer focused and will not hinder the player experience.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.