Complaint #33 Betpanda.io Casino

Played twice and my account got permanently closed

By lucasxd0905

1 year ago

Good morning,

After creating an account at this house and playing only twice, winning both times at the casino, documentation was requested for security verification, and after sending this documentation.

It took 13 days to analyze it, and today, they informed me that the account violated the terms and conditions and will be permanently closed. That's why I'm making this complaint.

They are blocking almost 19K USD, which corresponds to more than 100K BRL

Ticket ID: CRM761

This is the ticket for the documentation request

Ticket ID: NANO68

This is the ticket for the permanently closed account warning

I have all the proof here in the email, requested documentation, etc., but I can't attach it because it's giving an upload error.

Disputed Casino Betpanda.io Casino

Reason Account closure

Amount $19000

Discussion

lucasxd0905

• 1 reviews

1 year ago

Good morning, so far no response from Betpanda, since this last message from them requesting my email, I have not received any response to the email, I have already checked the spam box, etc...

AskGamblers

• Support Team

1 year ago

Dear @lucasxd0905,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betpanda.io Casino

• Representative

1 year ago

Hello,
Ah, you are absolutely correct. Will reply to the same email chain.

lucasxd0905

• 1 reviews

1 year ago

my e-mail is < personal info removed >

Betpanda.io Casino Complaint Stats

Resolved 8 / 22

Avg. Amount $1,798

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Betpanda.io Casino Complaints

See all complaints for this casino

Closed my account stole my money

I am writing this to warn other players about my experience with Betpanda.io. I have been using this site for a couple of months for sports betting and casino games without any issues—until I actually won.

Two days ago, I was asked to complete a KYC verification. Immediately after submitting my documents, I attempted to withdraw my balance. My withdrawals were repeatedly rejected. After contacting support, I was told an "internal investigation" was underway.

A few hours later, I received an email stating that I had violated their terms and conditions. No specific reason, no evidence, and no explanation were provided. I can guarantee 100% that no rules were broken:

I do not use VPNs (even though they claim to allow them).

I do not use any third-party software or bots.

I do not engage in "value betting" or arbitrage.

I have never had issues with any other reputable bookmaker.

The most absurd part? They gave me 72 hours to withdraw only my last deposit (approx. $200), while confiscating the remaining $500 of my legitimate winnings. If I had truly violated their terms, why would they return the deposit at all? This "act of good faith" is a transparent attempt to steal my profits while trying to look "fair" on paper. If there was a violation, prove it. If not, pay out the full balance.

Betpanda.io is acting like a typical "scam" site that welcomes your deposits but finds excuses to seize your funds the moment you become a profitable player.

Verdict: Avoid this site at all costs if you value your money and your time.

Unresolved

$500

Confiscated funds from the account

Hello,
I deposited a total of $3300 on this site and won $1000, when I decided to withdraw $4300 from the site, my account was blocked and I was informed by email that they were confiscating my money! Until now, such a thing had never happened to me, they even confiscated the deposited amount! I wrote several emails and I have no answer why they confiscated my money, they only showed me some point of their rules, but this is unacceptable for them to confiscate your deposited amount! Please help, these are scammers, I want my deposit of $3300. The last response from them was on 16.07.2025.

Unresolved

$3,300

Failure to return all deposits and confiscation of winnings

I am filing a complaint against Bet Panda regarding unfair account closure and confiscation of winnings.

Timeline of Events:
- I deposited 500 USDT twice (total 1000 USDT) into my Bet Panda account.
- After placing two bets and winning, I attempted to withdraw. Initially, Bet Panda advertised "no KYC," but later required KYC verification.
- After completing KYC, I received an email stating my account was closed due to "breach of Terms and Conditions." However, no specific clause or evidence was provided.
- Bet Panda only allowed me to withdraw my most recent deposit (499.99 USDT), excluding my earlier 500 USDT deposit, and confiscated all winnings.
- I requested clarification, but they have not explained which terms I allegedly violated or why only one deposit was refunded.

Issues:
1. Confiscation of winnings without citing specific Terms and Conditions.
2. Failure to return all deposits (only one deposit refunded).
3. Lack of transparency and refusal to provide evidence of alleged breach.
4. Misleading advertising of "no KYC" followed by sudden KYC requirement.

Requested Resolution:
- Full return of all deposits (total 1000 USDT).
- Payment of all legitimately won funds.
- Clear explanation of any alleged breach, with evidence, if they maintain their position.

I have attached all supporting evidence(the image upload has an error). The operator’s silence and vague responses violate fair gaming standards and consumer protection principles. I request AskGamblers to intervene and ensure a fair resolution.

Unresolved

$1,005

Account closure with all my money

Hello AskGamblers team,
I’m submitting this complaint because the casino has decided to close my account and keep the funds I won legitimately, without providing any concrete or detailed justification.
Here is what happened:
The casino asked for documents and I submitted everything they required.
After verifying my identity, they informed me that my sportsbook activity “breaches their Terms & Conditions”.
However, they did not specify which rule I supposedly violated, nor what action triggered this decision.
They only gave me 72 hours to withdraw my last deposit, but they are planning to keep the remaining balance, which consists of legitimately won money from bets placed on odds they themselves offered.
I want to make this very clear:
The funds in my account were earned fairly and honestly, with normal bets, no bonus abuse, no duplicated accounts, nothing suspicious.
They were simply winnings from regular betting activity.
Closing my account is their choice — I accept that.
But keeping my money without giving a specific explanation is completely unfair and unacceptable.
I am requesting AskGamblers to help me obtain:
A transparent explanation of the exact clause they claim I breached
The release of my full balance, since the funds were earned legitimately and do not belong to the casino
Right now it feels like a completely unjustified confiscation of funds, and I hope AskGamblers can assist me in resolving this situation.
Thank you in advance for your support.

Unresolved

€570

Reopened my permanently closed account requesting refund of deposits after 3 September 2025

On 3 September 2025, I emailed BetPanda support and requested that my account be permanently closed without the possibility to reopen it ever again, clearly stating that I no longer enjoy gambling.
BetPanda confirmed the permanent closure in writing the same day (proof attached).

Despite this, my account was later reopened, allowing me to deposit and gamble again.
This directly violates my explicit written request and BetPanda’s own confirmation, and constitutes a serious breach of responsible gambling and player protection obligations.

I contacted Betpanda formally to request an explanation and a refund but have not received a satisfactory response.
I respectfully request a full refund of all deposits made after 3 September 2025, as these funds were accepted while my account should have remained permanently closed.

I have attached the following evidence:
• My original email to Betpanda support requesting permanent closure (dated 3 September 2025).
• BetPanda’s confirmation email acknowledging the permanent closure.
• Screenshot proof of these communications with visible date and time.
• Proof of subsequent deposits and activity on the account after the closure date.
• My follow-up complaint email requesting a refund, to which Betpanda has not replied.

Unresolved

$5,095

Withdrawal denied and account closed

Today, I have been informed that Betpanda blocked my account and my withdrawal because "my betting behaviour was flagged as suspicious by our Sportsbook provider". Now they have my 1050USD for zero reasons. They don't even tell me what I did wrong. Just generic reasons to keep my money locked. I don't arb, fix matches, dual account or anything in that matter. They just closed my account for no reason and are not following up why.

Unresolved

$1,050

Account block after request of 1st withdrawal

Sorry for my english, hope it will be clear

Hello,

Since ~ two weeks since, and I still don't have any update from Betpanda about my case:

My account was closed instantly after my first request of withdrawal. KYC was requested by email ( ID, utility bill, proof of deposit and record short video of their embarrassing text being spoken ). All requested documents and video was sent and since that moment no updates. They ignored my emails with my questions when my account would be open again or when my withdrawal would be processed.

Gambled only on sports events ( football, basketball ).

Amount of requested withdrawal is: 1697$

Unresolved

$1,697

Blocked account betpanda without notice

Sorry for my English. I used translator.

Registered on the site on March 16, 2025.

March 19, 2025 made one deposit of 500 USDT in crypto ERC20.

On March 21, after victories and defeats, I decided to withdraw the remaining funds. At that time, it was ~577 dollars.

After which they asked me KYC. I would like to point out that when registering they do not ask you to go through a KYC.

I sent immediately everything they asked for and waited. They did not name the verification results. I never received an answer. But then I found out that my deposit was rejected and my account was blocked. I contacted support as indicated, but support said that they do not have the information and I should wait for an answer by email.

3 days have passed, and there has been no answer. It is completely unprofessional to treat clients like this - first block them and not even notify them of the reason for the blocking.

After reading reviews on the Internet, I decided not to waste time and immediately write a complaint. Since I do not receive any specific answers to numerous questions in live support on the site.

I'm sure I didn't violate anything. And at the very least, it's strange to block without a reason.

I'll note that my country is not on the list of banned countries. But I used a VPN. I use a VPN for my personal purposes, not to bypass the site blocking. It's just more convenient when it's always on. The support team claims that they are VPN friendly.

I have attached screenshots. If you need any other information, I am ready to provide it.

At the time of blocking, the balance was about $600, because I made last bet before block.

I ask you to help me understand this strange situation and withdraw my funds from the account.

As you can see, I am not the only "lucky one". This is a problem that is common to many users. You can also go to the complaints of this casino on your site and make sure that there are many similar complaints to mine. And if you look at the dates, they are too frequent.

Sincerely.

Unresolved

$600

Unjustified Account Closure and confiscation of 2944 USDT

I am filing a formal complaint against BetPandaCasino.io, which has permanently closed my account and confiscated $2,944 USDT, falsely accusing me of syndicate betting — an allegation that is completely baseless and unsupported by any evidence.

Over time, I deposited a total of $1,600 USDT over multiple transactions. Through normal, fair betting, my balance increased to $2,944 USDT. However, it’s important to note that my balance also went to zero multiple times during this period — further demonstrating natural play and the ups and downs of variance. There is no pattern of abuse or coordinated behavior.

After being asked to complete a KYC process — including video verification, ID, proof of address, and payment screenshots — I fully complied. Despite this, I received a message stating that my betting activity was flagged by their Sportsbook provider and that my account would be permanently closed with all funds forfeited. I was also told the decision was final and they would not respond to further correspondence.

Let me be clear:
• I am the sole person behind all activity on my account.
• I have never participated in syndicate betting or any collusive activity. I have mainly bet on badminton, in fact I have never heard that syndicate betting even exists in that sport due to limited market size.
• The casino has provided zero transparency or proof to support this severe action.

⸻

Additional Note:

While accessing my account, I used a VPN, as I am temporarily in the United States. This should not be an issue — in fact, BetPandaCasino.io openly promotes itself as VPN-friendly and anonymous. VPN use was never cited as a violation in any of their communications. I bring this up only to preempt any shift in narrative now that the syndicate betting accusation clearly lacks substance.

Resolution Sought:
• Full reimbursement of my confiscated 2944 USDT (1600 USDT deposit)

I respectfully ask AskGamblers to review this case and hold BetPandaCasino.io accountable for this unfair and exploitative handling.

Resolved

Thieves running betpanda

After 4 Sports Bets my account was limited so I decided to withdraw my money and be on my jolly way but Betpanda had other plans. They have since Blocked my account. They sent an email requesting verification documents and a verification video, Which was submitted within the hour of request. I have not received an email in response and live chat won't give me any information. Betpanda has illegally stolen my money!!! Please everyone beware they are not a legitimate place to place wagers! Askgamblers please help!! There are multiple complaints here stating betpanda is just stealing players money without any evidence.

Resolved