I am the account holder. Betpanda (Star Bright Media S.R.L., operating betpanda.io and betpandacasino.io) has blocked my account and is holding USD 524,974.85 that I won on its own live roulette, on bets its system accepted in real time and settled. I am asking Betpanda either to release that balance or to produce the evidence it claims to hold.
I opened the account on 22 February 2026 with a deposit of 500 USDT. Over the life of the account my total deposits were 15,620.77 USDT. On 14 May 2026 Betpanda asked me to verify my identity. I did, and Betpanda approved it. The account continued with no observation of any kind about my identity, my country, or my documents. Because of my wagering volume, Betpanda placed my account in the highest tier of its VIP program and gave me a dedicated account manager and a separate priority channel.
Between 22 February and 23 June 2026 Betpanda paid me 68 separate withdrawals in USDT, totaling 314,447 USDT. Every one of those payments is recorded on the blockchain and is independently verifiable. This shows two things: Betpanda paid this account, without objection, over four months, and it treated the same type of play as legitimate, in both winning and losing periods, until the balance became large.
On 18 and 23 June 2026 I played a live roulette table offered by Betpanda in its normal interface. Every bet was accepted by Betpanda's system before betting closed, and every win was credited automatically to my balance. My balance reached USD 524,974.85. Betpanda began processing the withdrawals and in fact made payments to me on 23 June 2026, the same day as the second session. It then stopped, blocked my account on 29 June 2026, and kept the balance. I played from my usual computer and connection in Ecuador, with no VPN, proxy, or remote server. When Betpanda's own support suggested using a VPN during an access problem, I declined in writing and waited.
Betpanda first cited a generic breach of its terms (ticket 8XURO3). I filed a formal complaint, as its own support team instructed. Betpanda replied (ticket F5YC9D) citing clause 5 of its anti-fraud policy and stating it had carried out an analysis together with the game provider. It has refused to identify which clause my conduct supposedly breached, what conduct it means, which rounds or sessions it examined, what method it used, or to show me the provider's report, saying disclosure would compromise future investigations.
Betpanda verified me and approved it. It gave me its top VIP tier for the volume of this exact activity. It accepted and settled every bet. It kept paying me on the very day of the second session it now disputes. It has never voided a single round, and has never asked me to return the 314,447 USDT it already paid me. If Betpanda genuinely believed my play was improper, the consistent remedy would be to reclaim what it paid. It reclaims none of it and simply keeps the balance it still holds. A company that keeps the winnings but never reclaims the payouts is choosing an outcome, not enforcing a rule.
Betpanda later offered to refund only my deposits, 15,620.77 USDT, under 3 percent of the sum it is holding, on condition that I sign a confidentiality document. I declined. I am not seeking anything beyond the balance Betpanda's own systems credited to me.
I am asking for release of my full balance of USD 524,974.85, or production of the evidence and the game provider's report Betpanda claims to rely on.
