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Betmaster Casino - Stalling verification process for no reason at all

RESOLVED

Complaint Info

Disputed casino

Betmaster Casino

Amount

€ 2100

Posted on April 9, 2022

I opened my account in this casino back in 2020. I started playing here again a few weeks back. Already had a successfull cashout but no verification was required as of now.
With my last withdrawal request the casino requested documents for account verification. I submitted the docs 6 days ago. I was told the process will take a maximum of 5 buisness days. 5 buisness days have passed and I am still being told to be patient. No reason given. I would like the casino to complete the verification process so I can withdraw my money.
The amount in dispute is 2100€.

Regards

Posted on April 11, 2022

Hello,

Thank you for the request.

The KYC is the standard procedure and usually takes up to 5 business days to be completed once all the requested documents have been provided.

I will check the status of your verification and will come back to you once have an update.

Kind regards

Posted on April 12, 2022

I know the duration of the standard KYC. Thats the reason I filed this complaint. I would appreciate a status update of the ongoing verification as my latest withdrawal was rejected again.

Regards

Posted on April 12, 2022

Dear Betmaster Casino,

thanks for the quick help. I just received the confirmation that my account is now verified.

@askgamblers the complaint is resolved.
Thanks for publishing it.

Regards

AskGamblers
Posted on April 12, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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