I want to raise an Issue against this casino. I have deposited INR Rs.6000 through my MuchBetter wallet and managed to accumulate INR 18,000 now I am withdrawing my payment but the petrol has been detected even though my account has been fully verified, even after they have asked me for additional documents.
I have also cooperated with them and I provided all the related documents they have asked for like identity proof address proof and payment proof my knowledge that all documents are enough for the KYC procedure but they denied my withdrawal and asked for additional documents first they asked for which was the methods are used to top up my MuchBetter account then I replied them and showed the proof I used my Binance crypto exchange wallet to transfer funds to the MuchBetter wallet.
Now they have again asked what method you have asked to top up your Binance account they are asking for such irrelevant documents and this is nowhere to be shared because of privacy concerns Even still I cooperated with them and also provided them with how I have deposited to my binance i.e through my metamask now they will be how u get these in ur metamask and they will keep asking these irrelevant questions.
Thanks a lot