Complaint #7 BETJOY Casino

Withdrawal rejected and not processed

By russel g.

7 years ago

Message on forum

This casino is closing on oct 31 2018 from the newsletter they sent by email. However i still have 372 usd pending withdrawal to mastercard which they rejected and did not return back to balance after several days of waiting. They have also approved and verified all my documents so i do not see the reason for any delay and rejection.

Disputed Casino BETJOY Casino

Reason Delayed payment

Amount $372

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

babyshopph12

• Philippines • 2 reviews

7 years ago

Yes issue resolved thanks

BETJOY Casino

• Representative

7 years ago

Dear BABYSHOPPH12,

Your withdrawal was processed through another payment option. We did not reject your original withdrawal, rather it was rejected by the issuing bank of your card and as you understand in these cases it requires time to receive the notification from the payment provider.

As soon as we were made aware of the issue, we worked with you to find an alternative payment option to send you your funds.

We hope that the issue has now been resolved to your satisfaction.

Kind Regards,
BETJOY Casino

babyshopph12

• Philippines • 2 reviews

7 years ago

Hi igot my refund yesterday thanks and kindly close

BETJOY Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $372

Avg. Complaint Duration 2 hours

Avg. Response Time 19 hours