Complaint #1 BetHog Casino

Bethog refuse to pay 093 BTC

By mexflex

1 year ago

I opened account on Bethog at 29 April 2025. I deposited 0.012 BTC received welcome bonus and started playing on Dragon’s Domain slot. I had 3 huge win during the session and won 2.24 BTC. I received 3 withdrawals from Bethog (0.246569, 0.535 and 0.535 BTC). Another 2 withdrawals 0.535 and 0.39678516 BTC has pending status 4 and 2 days respectively before they blocked my account. Bethog replied: "Our team has flagged your account for violations of our Terms" but they didn't provide exact rule that they think I broke and no one evidence from their side after multiple requests.

I want Bethog pay me rest of my winnings (0.93178516 BTC) to the same address that I deposited from.

Disputed Casino BetHog Casino

Reason Declined payment

Amount BTC0.931

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review of valid information and proof presented by BetHog Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

BetHog Casino

• Representative

1 year ago

As noted, we originally identified that this player violated our terms by creating multiple accounts on BetHog in order to repeatedly receive an offer for bonus funds that individuals are only eligible to receive once. Following the duplicate account creation and bonus abuse incident, this player has also repeatedly attempted to extort our team by threatening DDOS attacks and leveraging negative reviews on AskGamblers, among other review sites, to demand that we wire cash to their wallet in exchange for deleting those reviews. This individual has repeatedly demonstrated scamming behavior, and we consider this matter resolved.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per BetHog Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear BetHog Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.