Complaint #3 BetHall Casino

Withdrawal delayed for 8 days

By Gergő K.

4 months ago

Hello,

I am filing this complaint because my Skrill withdrawal of 71,562 HUF, requested on January 22nd, 2026, is still pending after 8 days (Transaction ID: d484d4db-42d3-4066-90fc-c4b9dd881c07).

According to the casino's policy, withdrawals should be processed within 3 business days, but this deadline has long passed.

I have contacted live support daily, but I only receive template answers about 'security checks'. I have explicitly offered to complete the KYC process, but the casino has not requested any documents, yet they keep using 'checks' as an excuse to withhold my funds. I also sent a formal complaint email 24 hours ago, which has been completely ignored. I request the immediate processing of my funds.

Thanks,

Gergő

Disputed Casino BetHall Casino

Reason Delayed payment

Amount Ft71562

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Pufiba86

• Hungary

4 months ago

I am happy to confirm that I have received my funds in full. The issue is now resolved. Thank you, AskGamblers, for your professional assistance and mediation. I also thank BetHall for finally processing the payment.

AskGamblers

• Support Team

4 months ago

Dear @Pufiba86,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BetHall Casino

• Representative

4 months ago

Dear Pufiba86,

Thank you for reaching out and bringing this to our attention.

Please be informed that, as part of our standard procedures to ensure the security of all transactions, general reviews may be conducted before withdrawals are finalized. These checks are a routine part of our commitment to a secure gaming environment.

In accordance with our Terms and Conditions (Section 6.14):

"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors."

We are pleased to inform you that your withdrawal was successfully processed on our end yesterday. Please allow some time for the funds to reflect in your Skrill account, depending on the provider's processing times.

Thank you for your patience and cooperation throughout this process.

Best regards,
Bethall Casino Team