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Refusing to pay withdrawals


1 month ago
Dear Ask Gamblers I need your help. I have won some money on this casino and now they refuse to pay my winnings. I haven't used any bonuses, there is no KYC required. I've played casino and sports. Live chat don't know anything, they just delay and delay my payments. I have been waiting now 17 days and nothing.
Disputed Casino BetHall Casino
Amount €8500

Discussion

User name

Dear @akualfafysiikka,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Player,

We are writing to provide an update on the status of your recent withdrawal requests.

The submission from 8,10 and 11 May has been successfully completed on 1 June.

Please note that, depending on your bank's processing times, it may take between three and five business days from the processing date for the funds to appear in your account. his timeframe is counted from the processing date, 1 June.

Please rest assured that your recent withdrawal request from 1 June has been forwarded to the relevant team for processing. You will be notified once it has been processed.

Thank you very much for your patience and cooperation throughout this process.

Kind regards,
Bethall Team
User name

Dear BetHall Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-1
Gotta be some mad financial issues, haven't received anything for a loooong time. Impossible to continue playing either because you never get your winnings.

BetHall Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $253
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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