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Delayed payment of €6545


I made a deposit of €300 to FashionTV Casino on the 10th of September. On the 16th of September I requested a withdrawal of €6545.7. I've tried to contact them several times since then. Most of the times they just ignore my chat messages and close down the chat, but three days ago they told they were sorry and would have accounts contact me within 24-48 hours. Unfortunately they haven't contacted me. I haven't received a single reply on my Emails. I also sent them my documents over a week ago. The status of my withdrawal is "confirmed" under my account. I don't know how to proceed with my withdrawal.
BetFTV.png
Disputed Casino FashionTV Casino
Amount €6545

Discussion

User name loyalty-level-2
@AskGamblers,
Not yet, but I hope I will receive it soon. Please leave the complaint open. I'll let you know as soon as I've received my payment.
User name
@BennyBula,
Did you receive your payment, can we close this complaint? Thank you.
User name
We would like to update this post that we received the player's bank details today and proceeded in sending the payment. It should arrive in the player's bank account in the next few business days. For any other information or update the player is welcome to contact us through e-mail or live chat.

Kind regards,

Fashion Casino
User name
Kindly be informed that our Support sent you an email with a description of the bank information required. You may reply to the email with your details so we could proceed.

FashionTV Casino Complaint Stats

Resolved 9 / 21
Avg. Amount $2,602
Avg. Complaint Duration 8 days
Avg. Response Time 4 days

FashionTV Casino Complaints

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