Complaint #6
FashionTV Casino
Giving me the runaround for €19,700 payment!
10 years ago
I am having a payout/account issue with betftv (fashiontv casino). I have won 19700€ there, which they so far haven't been paying out and they haven't been sorting my account out.
Right now my last couple of emails (which they told me to send on live chat) went unanswered, and the live support never has anyone available with any real authority.
They were mentioning some reasons for the delays.
However, all were sorted out during the talks we had and I was acknowledged in my last chat with them I'd get paid as soon as they get to it and verify what I've sent.
[Quick review of what we had agreed on during the last useful conversation - welcome promotion had a ~24000€ rollover requirement. I played 29587.5€, so much, much more.
In one of the talks I was mentioned how the rollover should have been ~48000€. I replied that I had half a dozen chats where the figure mentioned is 24000, a screenshot of their terms where that is listed, and a conversation I had before I'd even started playing where I asked that explicitly, and was told 24000 is the rollover for a 400€ deposit and a 400€ bonus.
And, in the last talk they mentioned a 6.25€ betsize limit while a promo is active. They added that a few days after I'd completed everything. Luckily, I have the original terms saved. There was no such term in place then.]
So, we've reached a point where I've sent (emailed and uploaded on their chat) them the screenshots of all that, and where they acknowledged that it'll all be sorted out soon and apologized for the delays in the situation.
Effectively, nothing is left to cause any delays.
But, nothing has happened since.
Right now I cannot reach neither Nic Johnson, who is supposed to be one of the supervisors there, nor is there ever anyone from the finance team available to sort out my account, process the funds and pay me the first part (they'd do 4 weekly installments or so) of my winnings.
A short copypaste of the last chat -
Tyler 09:39:25 pm
yes just add your concern that you have saw the wagering requirement of 30 x bonus on website and then you have deposited a claim the bonus and what you got is 60 x attach the image file mentioning you want to reduce your wagering and you want a compensation for it
[EDITED] 09:39:54 pm
what should I put as the subject?
and which image would you like attached?
Tyler 09:41:23 pm
both the images first put that when i started playing it was no bet condition showing now after weekend it is there and then write what you find correct for you like you want to play with 30x wagering rest should be reduced and mention your concern that why should i rollover 48000 when i have to wager only 24000 make it and tell me once you sent it
Tyler 09:55:00 pm
oky then leave everything to me now i will check and forward the mail too from my side don't worry you can relax you will get what you want
[EDITED] 09:55:51 pm
That would be excellent. All I want is to have this positively and fairly resolved.
Tyler 09:59:54 pm
yes i will try to make over everything
[EDITED] 10:00:03 pm
Thank you, Tyler
Or rather, Nic
Your help is most appreciated.
Tyler 10:00:52 pm
welcome tyler is agent and he transferred the chat to me so you can ask anytime to anyone to make your chat forward to me
Right now my last couple of emails (which they told me to send on live chat) went unanswered, and the live support never has anyone available with any real authority.
They were mentioning some reasons for the delays.
However, all were sorted out during the talks we had and I was acknowledged in my last chat with them I'd get paid as soon as they get to it and verify what I've sent.
[Quick review of what we had agreed on during the last useful conversation - welcome promotion had a ~24000€ rollover requirement. I played 29587.5€, so much, much more.
In one of the talks I was mentioned how the rollover should have been ~48000€. I replied that I had half a dozen chats where the figure mentioned is 24000, a screenshot of their terms where that is listed, and a conversation I had before I'd even started playing where I asked that explicitly, and was told 24000 is the rollover for a 400€ deposit and a 400€ bonus.
And, in the last talk they mentioned a 6.25€ betsize limit while a promo is active. They added that a few days after I'd completed everything. Luckily, I have the original terms saved. There was no such term in place then.]
So, we've reached a point where I've sent (emailed and uploaded on their chat) them the screenshots of all that, and where they acknowledged that it'll all be sorted out soon and apologized for the delays in the situation.
Effectively, nothing is left to cause any delays.
But, nothing has happened since.
Right now I cannot reach neither Nic Johnson, who is supposed to be one of the supervisors there, nor is there ever anyone from the finance team available to sort out my account, process the funds and pay me the first part (they'd do 4 weekly installments or so) of my winnings.
A short copypaste of the last chat -
Tyler 09:39:25 pm
yes just add your concern that you have saw the wagering requirement of 30 x bonus on website and then you have deposited a claim the bonus and what you got is 60 x attach the image file mentioning you want to reduce your wagering and you want a compensation for it
[EDITED] 09:39:54 pm
what should I put as the subject?
and which image would you like attached?
Tyler 09:41:23 pm
both the images first put that when i started playing it was no bet condition showing now after weekend it is there and then write what you find correct for you like you want to play with 30x wagering rest should be reduced and mention your concern that why should i rollover 48000 when i have to wager only 24000 make it and tell me once you sent it
Tyler 09:55:00 pm
oky then leave everything to me now i will check and forward the mail too from my side don't worry you can relax you will get what you want
[EDITED] 09:55:51 pm
That would be excellent. All I want is to have this positively and fairly resolved.
Tyler 09:59:54 pm
yes i will try to make over everything
[EDITED] 10:00:03 pm
Thank you, Tyler
Or rather, Nic
Your help is most appreciated.
Tyler 10:00:52 pm
welcome tyler is agent and he transferred the chat to me so you can ask anytime to anyone to make your chat forward to me
Screenshot
