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Betfred Casino declined my withdrawal and took £4650 out of my £6959

UNRESOLVED
Complaint Info
Disputed casino Betfred Casino
Reason Declined payment
Amount £ 4650
12evenant United Kingdom Message
Posted on February 3, 2015

Okay so I am fairly new to online casinos and saw the offer of deposit 10 get 60 to play with by betfred. I do this and gradually work my way up to £6959 which i could withdraw. The following day i receive an email saying i breached their terms and that they voided £4650 of my balance. I was not made aware that i was breaking rules and they took so much from my winnings as i am sure i had around £3000 when i completed the wagering requirement

AskGamblers
Posted on February 3, 2015

Dear @12evenant ,
Any update considering your complaint? Thank you.

12evenant United Kingdom Message
Posted on February 3, 2015

Apart from an id check, nothing. I withdrew around 1,500 of the money but the 4600 they deducted from my balance is gone

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