I won a great amount of 1000 euro last summer made a cash out, and got no response not so ever, every mail i send I get an acknowledge email but no real person to speak with the chat is always offline, If I go the Spanish chat they cannot help me and they say that the tEnglish chat will come soon. ( they never online)
So last week they put my cash-out back into my account, I send an email to the support with when will I receive my cash out if i cash out now! . The support mailed me back immediately, it would take 72 hours max.
So I made another cash out, now 4 days further and 5 emails to the casino. I am getting no response what so ever 1000 euro is not in my account again. And it is getting very frustrating for me
I filled a complaint on casinomeister to maybe you somebody here can help me!?