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Betandplay Casino - Verification and withdrawal issue

RESOLVED

Complaint Info

Disputed casino

Betandplay Casino

Amount

$ 500

Posted on May 18, 2024

I have been submitting my withdrawal for the past 2 weeks just to have it reversed. I have had multiple conversations with the chat staff and they keep telling me to upload documents that ive already uploaded multiple times then saying it will be processed that day and then I check and its been reversed again by payments team. I have asked to speak to the payments team and or a supervisor and that request is ignored. Ive sent them every thing they have asked for and still getting no where.



AskGamblers
Posted on May 18, 2024

Dear @natz2884,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on May 20, 2024

Dear Betandplay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on May 20, 2024

500 NZD is my withdrawal amount

AskGamblers
Posted on May 29, 2024

Dear all,

This complaint has been reopened as per Betandplay Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on May 29, 2024

Hello,

apologies for the late response, and thank you for reopening the case.

All uploaded documents were verified already, and the withdrawal request was processed from our end.
It was declined before by the payment provider due to incorrect or missing bank/branch code.

The Player has to contact the payment provider to find out the correct code and re-try the withdrawal request.
The withdrawal will be processed from our end as soon as it will be accepted by the payment provider.

All these infos were sent to the player already via Email.


Thank you,
BetandPlay Team

Posted on May 29, 2024

As requested I have now submitted my bank info again so hopefully it will now be processed. Just waiting to be updated.

Posted on May 30, 2024

Hello,

the document was verified, and the withdrawal was successful today. The money is on the way to the player.
Congratulations to the good win.

If there's no further query, the case is solved from our end.

Thank you

AskGamblers
Posted on June 3, 2024

Dear @natz2884,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.