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Betandplay Casino - Delayed payments

RESOLVED

Complaint Info

Disputed casino

Betandplay Casino

Amount

€ 555

Posted on November 12, 2024

Hello,

I have been waiting for my withdrawal of 555 EUR since November 2nd. My documents have been accepted, and I am fully verified. Despite this, the funds have still not been transferred. Each time I inquire, I receive a different answer, which is very frustrating.

I need a clear explanation of why this delay is occurring. This is a small amount, and it should not take this long. Please look into this matter urgently and let me know when I can expect the funds. I appreciate your assistance in resolving this issue promptly.

Thank you for your attention to this matter.

AskGamblers
Posted on November 15, 2024

Dear Betandplay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on December 16, 2024

Dear all,

This complaint has been reopened as per Betandplay Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on December 17, 2024

Dear All,

Apologies for the late reply.

The withdrawal was in fact processed a day after and only did not go through due to payment method error. Bank transfer was needed.

Thanks for understanding.

AskGamblers
Posted on December 17, 2024

Dear @Gezimt,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.