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Betandplay Casino - Cashouts Cancelled

RESOLVED

Complaint Info

Disputed casino

Betandplay Casino

Amount

$ 3000

Posted on December 5, 2024

I have tried 11 times to withdraw from this casino. I am fully verified and these winnings were not from a bonus. Each time, the withdrawal is cancelled. I have gone to my VIP Manager and their "support" networks and the excuses range from their system being down to me not putting in the right details. This is despite me having made withdrawals before - even the pre-saved method is cancelled. It just seems like excuse after excuse to not pay out.

AskGamblers
Posted on December 5, 2024

Dear @Chlo89,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on December 5, 2024

The amount I am trying to withdraw is $3000. Under the $4000 limit.

AskGamblers
Posted on December 9, 2024

Dear Betandplay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on December 16, 2024

Dear all,

This complaint has been reopened as per Betandplay Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on December 17, 2024

Dear Chloe,

Apologies for the late reply. You had also contacted us via other forums and the case had been handled there.

In the meantime the payout was processed - to be fair the pay outs were all requested on 5.12. and on 6.12. everything was processed.

If you need anything else, let us know.

AskGamblers
Posted on December 17, 2024

Dear @Chlo89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on December 19, 2024

Hi Team,

We have already replied to this case.

Thanks,

Posted on December 20, 2024

Yes. The payment was finally accepted after over 20 attempts. The final accepted withdrawal was on 5th Dec and accepted on 6th Dec.

This complaint can be finalised.

AskGamblers
Posted on December 21, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.