Complaint #1 Bet24Star Casino

They didn't give my withdrawals

By Ralph Kenneth D.

3 years ago

Message on forum

I deposit on this casino worth of 15$ last week and until now is still no balance in my account. I'm trying to contact them by email but they didn't response. On their live chat they always say I need to wait, it's been a week now and they want me to wait. I just want to refund or credit my deposit to my account cause I disappoint now really.

Disputed Casino Bet24Star Casino

Reason Amount not credited

Amount $15

Discussion

AskGamblers

• Support Team

3 years ago

Dear Bet24Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bet24Star Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $821

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Bet24Star Casino Complaints

See all complaints for this casino

I have not received my withdrawal and my account has been suspended

Hello,

On May 31st 2023, my account got suspended. I have had there 1 pending withdrawal on around 800/900 EUR (requested on May 20th) and another around 200/300 EUR in my balance. Just after suspension I have received this e-mail from [email protected]:

"Hello,

Your account has been suspended from the Fraud department, as there has been some suspicions that need to be checked.

We will contact you again once we have the final answer.

Regards,

Bet24star"

It was 31.05 and I have not received this "final answer" until now despite I have been sending many e-mails to them.

Before being suspended I have been doing everything according to the terms and conditions of this casino. I am 100% sure about it because during play and before making every deposit and getting every bonus I have always been in touch with casino consultant on the chat and I have been asking for everything like maximum bet per spin, wagering requirements and excluded slots.

Out of nowhere on 13.07 I was informed by their financial department ([email protected]) that "according to the terms and conditions, you are eligible to receive a 100 EUR payment."

Please contact them. You have my permission for full access to my account, including betting history, transactions and all chats with consultants. I have totally nothing to hide. My account at this casino is registered with the same e-mail address as on askgamblers.com.

I am sending you screenshots of my all correspondence with them.

If you have any questions, do not hesitate to ask me.

Kind regards
Jakub Jełowicki

Unresolved

€1,500