Complaint #4
Betstro Casino
Bestro Casino - Verification abuse
3 years ago
Hi. I have been using a ton of bettingsites/casinos in my days. This is the first time I really feel worrited about getting a withdrawal.
Since I started to try and get a withdrawal. They have asked me for more documents than any other site. They have asked me for bank statements, picture of my id, picture of my id with my face next to it holding it up, proof of address etc etc. Now they are down to a verification of my phone number. My phone number is corporate. And when it is corporate it states on their site that they want a signed and sealed document from my employer, proving that my name and phone number is registered to my phone number that i used to register with on betstro.
I have asked my employer which first signed a paper stating this. And then they said they needed to document to be "sealed" and it wasnt sealed. So My employer was kind enough to help me with that and put a seal on the document on the lower right corner.
And they now wrote the same thing. that it wasnt "sealed".
It's very obvious to me that this was their plan all along. to neglect my document, so that I either give up and play away my account balance, or that I get stuck, and they eventually confiscate it from me. I have my employer on my side, so I can ask for anything when it comes to verifying a document showing my name and phone number for me. Can you help me with this? I have the document I sent to the site, if you want to look at it, if it should be acceptable or not. Since the site has MGA license I am a bit more suprised, But I do understand how casinos and bettingsites operate, and what tactics they use to try and take money from you. This is the only time where they don't accept documents however. Thank you
Since I started to try and get a withdrawal. They have asked me for more documents than any other site. They have asked me for bank statements, picture of my id, picture of my id with my face next to it holding it up, proof of address etc etc. Now they are down to a verification of my phone number. My phone number is corporate. And when it is corporate it states on their site that they want a signed and sealed document from my employer, proving that my name and phone number is registered to my phone number that i used to register with on betstro.
I have asked my employer which first signed a paper stating this. And then they said they needed to document to be "sealed" and it wasnt sealed. So My employer was kind enough to help me with that and put a seal on the document on the lower right corner.
And they now wrote the same thing. that it wasnt "sealed".
It's very obvious to me that this was their plan all along. to neglect my document, so that I either give up and play away my account balance, or that I get stuck, and they eventually confiscate it from me. I have my employer on my side, so I can ask for anything when it comes to verifying a document showing my name and phone number for me. Can you help me with this? I have the document I sent to the site, if you want to look at it, if it should be acceptable or not. Since the site has MGA license I am a bit more suprised, But I do understand how casinos and bettingsites operate, and what tactics they use to try and take money from you. This is the only time where they don't accept documents however. Thank you
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