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Beem Casino - Withdrawal on hold since 6 weeks

RESOLVED

Complaint Info

Disputed casino

Beem Casino

Amount

€ 750

Posted on May 31, 2021

I completed my verification and made a withdrawal request which is still not processed since 6 weeks! 15 times contacted support and they give me 10 different answers that i should be patient, a manager will look in to your case in some hours, that the financial department works on it and that they are so sorry. Nobody is helping me out.

Posted on June 1, 2021

Dear SERCANIZGI,
we're really sorry for the payment issues. Yesterday there was made a cashout of 250EUR and currently we don't have any withdrawal requests from you anymore.

Kind regards,
BEEM Casino Team

AskGamblers
Posted on June 4, 2021

Dear @Sercanizgi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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