Complaint #8 Beem Casino

Still waiting for my withdrawal

By Azad J.

5 years ago

Hello.

To make a long story short, the casino promised me to make a banktransfer this monday, cause I have no option to withdrawal other ways and it still wasn't processed yesterday which you can see on the withdrawal history files I attach.

I've therefore made another Mastercard request yesterday cause I was desperate which will also get discarded as the 2 previous ones cause it isn't available in my country.

My problem is that the casino did not start the withdrawal process of 1000 euro monday as they promised and it really gets me frustrated that I have to contact them all the time. If they started the process I wouldn't be able to play with them.

Hope you can help get this process started so I can get my money.

Disputed Casino Beem Casino

Reason Declined payment

Amount €1000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Alexxbeastt

• Denmark • 9 reviews

5 years ago

I just recieved my money.

Askgamblers you can close the complaint and thank you for ur help :)

Beem Casino

• Representative

5 years ago

Dear ALEXXBEASTT,
Thank you for submitting your complaint.

We’re really sorry about the withdrawal issues you experienced recently. The funds have been sent to your bank yesterday, the 17th of March at 16:34.

We are truly sorry for the inconvenience and hope to offer you better services in the future.

Kind regards,
Beem Casino Team

Alexxbeastt

• Denmark • 9 reviews

5 years ago

Update :

Suddenly this morning my balance got withdrawaled to my Mastercard and approved by the casino. Not canceled like the 3 previous times.

I will notify you when I recieve my money on my bankaccount.

Beem Casino Complaint Stats

Resolved 57 / 83

Avg. Amount $1,821

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Beem Casino Complaints

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Waiting for my withdrawal since September 2022

My problem is Beem casino withdrawal.

I deposit casino my skrill. I win last year (!) 220 Euro Beem Casino. 09.26.2022 I start withdrawing 220 euros to my Skrill.

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I send many emails to casino support, I want to speak to chat. No, respond to me in 3-4 mounts. I have all chat, and email history: Screenshots of my casino cashier, screenshots of my cashier history, chat history, all information history casino support & chat history.

Please contact to the casino.

Please help me!!!!!!!

Best regards

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We try to do this as quickly as possible."

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I'll go to the details.
On July 28, 2022, I uploaded a bank statement, a photo of my card ID, and a screenshot of my Skrill payment wallet profile to my account.

On August 08, 2022, the casino reported that my documents were successfully verified.

On the same day (08/08/2022) I placed my funds in the amount of 882 Euros for withdrawal.

September 4, 2022 at the request of the casino, I filled in the required data.

In the general access on the casino website, it is indicated that the withdrawal of funds to the Skrill payment wallet occurs "instantly".
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Beemcasino, as a casino that has undertaken certain obligations, is obliged to respect my rights and follow its rules indicated on the site.
On October 05, I sent an official claim to the casino, the casino confirmed its receipt, but the funds were not transferred.

Attached is the correspondence with the casino.

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