Outstanding amount of 500 Euros and strange transaction
Hello, I want to file a complaint against this casino. On August 9, I entered the casino and made a deposit of 50 euros and I won 500 euros, that I wanted to download. I tried to download them via bank, the site does not allow me. I wrote to the support, from there they answered that they will enter them manually. I sent them all the documents for checking the profile. But no one pays attention to me, and no one checks them. I decided to go to profile history. There I saw that my account was withdrawn the same day. what I ask the casino about, no one answers me. what are these transactions??
At first I was told I had to pass a profile verification first and then I could be paid. Everyday since then I have been asking myself the question to answer. Since I did not make such withdrawals that day, what are these transactions? How to whom are these funds paid and why are they delayed and do not want to pay the amount of 500 euros??? No one answers me in online support, they completely ignore me. I want to ask the casino if you can ask them this question? I am sending you a screenshot of the transactions that I don't know what they are????