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Not processing a withdrawal and providing bogus excuses


5 years ago

I made a withdrawal of 100€ on 26.4.2021 and it has not been processed yet.

My Deposit(s) was made with a credit card (Visa Electron) and their first excuse was that they are unable to pay the withdrawal back to my card.

Very interesting since that would make them the first online casino that is not able to do that. After some email exchange I provided them my bank details.

Their second excuse was that due to extensive workload withdrawal processing times may be delayed. This is also very interesting since they had the time to check my documents and verify my account on the same day that I made the withdrawal.

Seems like they have no intent on paying their customers as can be seen on the amount of complaints piling up against them.

Best regards,

William < surname removed >

Disputed Casino Beem Casino
Amount €100

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I have received the money.

Thanks you Askgamblers for providing this service, please close this complaint.

- William
User name loyalty-level-2
I have not received money from Beem casino.

The withdrawal is still in pending status on the casino account yet you claim you have processed it last monday...

Screenshot attached.

- William
User name
Dear William,
Thank you for submitting your complaint.

We’re very sorry about the withdrawal delay you experienced recently. Your withdrawal was processed today, in some cases transfer may take 1-3 working days due to payment provider issues.

We are truly sorry for the inconvenience and hope to offer you better services in the future.

Kind regards,
Beem Casino Team

Beem Casino Complaint Stats

Resolved 57 / 83
Avg. Amount $1,821
Avg. Complaint Duration 14 days
Avg. Response Time 3 days