Complaint #67 Beem Casino

Not allowed to play even though they not state any restrictions on Play n go games

By mattycuster

5 years ago

Everything stated is completely factual, backed up by the evidence supplied.

Beem casino state Play n Go block their games to be played in my country. This is untrue as the games work on all other casinos I play at and all other casinos that hold the same license as Beem. Beem also do not state any restrictions on Play n go games in their terms (see screengrabs).

I need AskGamblers to mediate to find out what the issue with Beem is. If they are unfairly not allowing me to play the games I want I request my €175 deposit to be returned and account closed.

Thank you in advance.

Disputed Casino Beem Casino

Reason Other

Amount €127

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

During the Complaint process, the player has violated AGCCS Terms and Guidelines which were accepted upon registering and using our complaints system and didn't provide the necessary level of assistance and cooperation. Furthermore, the player has been using offensive language and disrispectfull behaviour towards the AskGamblers Complaint Team which could be classified as verbal aggression and is considered a severe violation of the AGCCS Terms and Guidelines.

Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

In case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Thanks for your cooperation.

AskGamblers

• Support Team

5 years ago

Dear all,

We regret to inform you that, even after long communication, both parties did not reach a mutual agreement of settling the dispute. With this in mind, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Inactive user

5 years ago

@askgamblers Your last response is grossly unprofessional and shows either a lack of understanding of the facts of this complaint and/or multiple staff members are responding to this complaint and are neglecting to learn the facts before responding.

I would suggest you kindly refrain from redacting my responses (That is a supression of free speech and is illegal) and instead act in line with your own guidelines and act professionally as a mediator. My CAPITAL LETTERS were used to emphasise the facts.

You are fully aware I have not, nor will I provide any KYC to Beem casino for the following reasons (That previously you appeared to accept):

1 - Beem have lied numerous times during the course of this complaint (regarding the reason Play n gos are not available and the fact they stated THEY WOULD refund my deposit immeditaetly which they still have not). As a result I do not feel safe giving an organisation that seems dishonest and possibly criminal.
2 - Beem stated over two weeks ago my deposit would be refunded, they then claimed I needed to supply KYC (Ignoring the fact they said they would refund), then lying again saying it was not processed via skrill due to an issue with their payment provider.
3 - Beem attempted to sight AML regs as to why they would not refund my deposit without KYC. Again this is a lie (see my responses above), their Ts and Cs again did not apply to my refund as no bets had been placed and I was requesting they refund to the same payment method.

I would hope askgamblers would review the way they have handled this complaint and ensure Beem process my refund ( As they stated they would do almost 3 weeks ago!).

I would like to remind Askgamblers to respond in a professional and timely manner as per their guidelines.

AskGamblers

• Support Team

5 years ago

Dear @mattycuster,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Beem Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Beem Casino Complaint Stats

Resolved 57 / 83

Avg. Amount $1,821

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Beem Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 79 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Beem Casino Complaints

See all complaints for this casino

Waiting for my withdrawal since September 2022

My problem is Beem casino withdrawal.

I deposit casino my skrill. I win last year (!) 220 Euro Beem Casino. 09.26.2022 I start withdrawing 220 euros to my Skrill.

I deposit real money no claimed nothing bonus. I wait for my withdrawal, but nothing. In October 2022 I contact casino support. Casino email, support chat information everything ok my withdrawal start casino. " please you wait for a little beat" information. Withdrawal coming.

I send many emails to casino support, I want to speak to chat. No, respond to me in 3-4 mounts. I have all chat, and email history: Screenshots of my casino cashier, screenshots of my cashier history, chat history, all information history casino support & chat history.

Please contact to the casino.

Please help me!!!!!!!

Best regards

Unresolved

€220

Delayed payment since July 2022

My withdrawal is taking longer than 7months. The have stopped replying to my communications. I will attach my email to them with no reply form December last year and the web page transaction history to show date of withdrawal 07.07.2022.! There has never been any communication to me about verification or any acknowledgement of my withdrawal!

Unresolved

€500

Delayed withdrawal of 2.772 Euros

I have made a withdrawal on 12 November 2022. I contacted Beemcasino's customer service, they answered on 11/14/2022

"Currently, we have all the needed documents.All withdrawal requests process on a first-come, first-served basis.

We try to do this as quickly as possible."

Beemcasino announced that they have all necessary documents and they haven't asked for any other documents since then. If they have all my documents, then why have they still not paid my withdrawal?

This raises great doubts, especially since I have read similar experiences from many other people who have not received their withdrawals. I have since sent a message to Beemcasino twice by email, but they have not responded to either message. I like this casino by the way, it would be a real shame if they don't act honestly.

Unresolved

€2,772

I have been waiting for my withdrawal for a week already

I have problems on getting my withdrawal from BEEM casino. My account has been fully verified for a while, I’ve done many deposits and many smaller withdrawals from there, without any problems.

However, now I have been waiting for a week now, and I’ve been asking that how long does it take etc. All what they are saying is that it may take a while and they can’t give me any deadline on it. It is really frustrating when you use own money to deposit, and if you win, then you have problems withdrawing them.

Please help with this one. Usually the withdrawal time has been 24 hour. And now when it is little bit bigger amount of money (still under 1k€) then they are trying to keep that money in there and waiting me to cancel the withdrawal etc. I hope that this get solved out asap.

Unresolved

€800

Have been trying to claim my funds of 882 Euros since August 8th

Dear Asgamblers! Please accept my complaint against Beemcasino. I have been trying to claim my funds of 882 Euros since August 08, but the casino is stubbornly refusing to fulfill their obligation to pay out my funds.

I'll go to the details.
On July 28, 2022, I uploaded a bank statement, a photo of my card ID, and a screenshot of my Skrill payment wallet profile to my account.

On August 08, 2022, the casino reported that my documents were successfully verified.

On the same day (08/08/2022) I placed my funds in the amount of 882 Euros for withdrawal.

September 4, 2022 at the request of the casino, I filled in the required data.

In the general access on the casino website, it is indicated that the withdrawal of funds to the Skrill payment wallet occurs "instantly".
In turn, I expect the transfer of my funds for more than 2.5 months!

Beemcasino, as a casino that has undertaken certain obligations, is obliged to respect my rights and follow its rules indicated on the site.
On October 05, I sent an official claim to the casino, the casino confirmed its receipt, but the funds were not transferred.

Attached is the correspondence with the casino.

I ask for your help in resolving the problem.

Unresolved

€882

Withdrawal request after almost 3 months has not gone through

Hi.

Almost three months after making a withdraw request of 500€ nothing has happened. I first tried to withdraw on 24.06.2022 and after awhile when I noticed nothing is happening I decided to contact the support team to see what is going on. From that day forwards to this day support has not done anything and my withdrawal is still pending on 18.9.2022. Some promises like "forwarding it to the financial department" had been made but to no avail. I have tried to be in contact but I am not sure if this withdrawal will ever go through. That its why I decided to make this complaint.

Thank you for any help in advance

Unresolved

€500

Withdrawal not processed after 18 days passed

I have a gaming account with Beem Casino and I deposit 100 Euro Via Crypto because they send me a bonus offer via sms, but after deposit, bonus was not received.

So I gamble with raw money and want to withdraw my balance of 160 Euro. I made a withdrawal request on 19 Aug 2022 for crypto withdrawal.

Now more than 15 days passed my withdrawal is still pending and Beem Casino doesn't reply with satisfactory reason for this delay.

Plz help me.

Unresolved

€160

Withdrawal and verification delay

I sent my documents on august 3th and they have still not verified my account. I requested a withdrawal of 460€ on 4th of august and I still haven't received my money.

I have been in touch with support many times this month regarding this issue but they are not helpful at all, they only say they are sorry for the delay and are working on it, every time. I just want my money.

Unresolved

€460

Over a month waiting for 700 USD

I've been waiting over 1 month now for Beem to pay me. It's funny. I used them before and never had an issue withdrawing. Had my money within 3 days I believe.

Anyway... won 700 dollars and went to cash out. All of a sudden my account had to be verified AGAIN. Turns out all my information was gone including my history before the deposit I made prior to my winning. Like my past play disappeared? And now I've been emailing (because they have me unable to use the chat) for a month looking for answers and getting the same runaround every time. "We understand your frustration and assure you you will get your money". Yet here I am... no 700$.

Unresolved

$700

Waiting over 50 days for a withdrawal request

It's been 50 days I've been waiting for a withdrawal in my crypto wallet (the same way I did the deposit) the amount of 870 euro.

My 1st withdrawal request was a couple of days prior an update they did to the site almost two months ago.

After the update my request was deleted and my funds were back in my balance, so I asked the support why and they told me that this was due to the update and to make a new one(so I did).
A week past and I contact with the support to ask what is the state of my request, and they assured me that everything is ok but due to high traffic of the requests they have it will be "SOON" in the given crypto address I provided.

Same justification every week since then and the last time a couple of days ago I contacted again, no answer at all from their support. (even the support icon on the site wasn't there!!)
In total I tried 7 times via e-mail to get a specific answer but every time they telling me that the funds will appear in a couple of days, and this goes on for 60 days now since my 1st request.

Unresolved

€870