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Beem Casino - Money left the account but transaction still has rejected status

RESOLVED
Complaint Info
Disputed casino Beem Casino
Reason Amount not credited
Amount € 20
Posted on May 12, 2021

Hello.

I have a problem with BeemCasino. 18th of april i made a deposit (20 euro) via Skrill. Money left account, but on casino site status of transaction is "rejected". Support doesn't help, they says "wait a little more" or "you dont make a deposit". Help me, please, to get money back.

I attached proof of deposit.

Posted on May 13, 2021

Hello UJMEN,
we apologize for the depositing issues and any inconvenience this might have caused you. Your funds are deposited now.
We appreciate much that you have chosen Beem Casino and we issued a 20 free spins bonus for you.

We are truly sorry for the issue and hope to offer you better services in the future.

Kind regards,
BEEM Casino Team

AskGamblers
Posted on May 13, 2021

Dear @ujmen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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