Complaint #25 Beem Casino

Money left the account but transaction still has rejected status

By Adrian U.

5 years ago

Hello.

I have a problem with BeemCasino. 18th of april i made a deposit (20 euro) via Skrill. Money left account, but on casino site status of transaction is "rejected". Support doesn't help, they says "wait a little more" or "you dont make a deposit". Help me, please, to get money back.

I attached proof of deposit.

Disputed Casino Beem Casino

Reason Amount not credited

Amount €20

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

5 years ago

Dear @ujmen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Beem Casino

• Representative

5 years ago

Hello UJMEN,
we apologize for the depositing issues and any inconvenience this might have caused you. Your funds are deposited now.
We appreciate much that you have chosen Beem Casino and we issued a 20 free spins bonus for you.

We are truly sorry for the issue and hope to offer you better services in the future.

Kind regards,
BEEM Casino Team

Beem Casino Complaint Stats

Resolved 57 / 83

Avg. Amount $1,821

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Beem Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 79 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Beem Casino Complaints

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Waiting for my withdrawal since September 2022

My problem is Beem casino withdrawal.

I deposit casino my skrill. I win last year (!) 220 Euro Beem Casino. 09.26.2022 I start withdrawing 220 euros to my Skrill.

I deposit real money no claimed nothing bonus. I wait for my withdrawal, but nothing. In October 2022 I contact casino support. Casino email, support chat information everything ok my withdrawal start casino. " please you wait for a little beat" information. Withdrawal coming.

I send many emails to casino support, I want to speak to chat. No, respond to me in 3-4 mounts. I have all chat, and email history: Screenshots of my casino cashier, screenshots of my cashier history, chat history, all information history casino support & chat history.

Please contact to the casino.

Please help me!!!!!!!

Best regards

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Delayed payment since July 2022

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"Currently, we have all the needed documents.All withdrawal requests process on a first-come, first-served basis.

We try to do this as quickly as possible."

Beemcasino announced that they have all necessary documents and they haven't asked for any other documents since then. If they have all my documents, then why have they still not paid my withdrawal?

This raises great doubts, especially since I have read similar experiences from many other people who have not received their withdrawals. I have since sent a message to Beemcasino twice by email, but they have not responded to either message. I like this casino by the way, it would be a real shame if they don't act honestly.

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I have been waiting for my withdrawal for a week already

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However, now I have been waiting for a week now, and I’ve been asking that how long does it take etc. All what they are saying is that it may take a while and they can’t give me any deadline on it. It is really frustrating when you use own money to deposit, and if you win, then you have problems withdrawing them.

Please help with this one. Usually the withdrawal time has been 24 hour. And now when it is little bit bigger amount of money (still under 1k€) then they are trying to keep that money in there and waiting me to cancel the withdrawal etc. I hope that this get solved out asap.

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Have been trying to claim my funds of 882 Euros since August 8th

Dear Asgamblers! Please accept my complaint against Beemcasino. I have been trying to claim my funds of 882 Euros since August 08, but the casino is stubbornly refusing to fulfill their obligation to pay out my funds.

I'll go to the details.
On July 28, 2022, I uploaded a bank statement, a photo of my card ID, and a screenshot of my Skrill payment wallet profile to my account.

On August 08, 2022, the casino reported that my documents were successfully verified.

On the same day (08/08/2022) I placed my funds in the amount of 882 Euros for withdrawal.

September 4, 2022 at the request of the casino, I filled in the required data.

In the general access on the casino website, it is indicated that the withdrawal of funds to the Skrill payment wallet occurs "instantly".
In turn, I expect the transfer of my funds for more than 2.5 months!

Beemcasino, as a casino that has undertaken certain obligations, is obliged to respect my rights and follow its rules indicated on the site.
On October 05, I sent an official claim to the casino, the casino confirmed its receipt, but the funds were not transferred.

Attached is the correspondence with the casino.

I ask for your help in resolving the problem.

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Withdrawal request after almost 3 months has not gone through

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Almost three months after making a withdraw request of 500€ nothing has happened. I first tried to withdraw on 24.06.2022 and after awhile when I noticed nothing is happening I decided to contact the support team to see what is going on. From that day forwards to this day support has not done anything and my withdrawal is still pending on 18.9.2022. Some promises like "forwarding it to the financial department" had been made but to no avail. I have tried to be in contact but I am not sure if this withdrawal will ever go through. That its why I decided to make this complaint.

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Withdrawal and verification delay

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Over a month waiting for 700 USD

I've been waiting over 1 month now for Beem to pay me. It's funny. I used them before and never had an issue withdrawing. Had my money within 3 days I believe.

Anyway... won 700 dollars and went to cash out. All of a sudden my account had to be verified AGAIN. Turns out all my information was gone including my history before the deposit I made prior to my winning. Like my past play disappeared? And now I've been emailing (because they have me unable to use the chat) for a month looking for answers and getting the same runaround every time. "We understand your frustration and assure you you will get your money". Yet here I am... no 700$.

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