Complaint #71 Beem Casino

Beem casino - Having problem with my payments

By simonbergmark

4 years ago

In the end of april, I've won a few hundred euros on Beem Casino.

Since then, I've been in contact with their affiliates and understood that I've had to make multiple small withdrawals of max 50 euros each.

I submitted these cashout requests on the 1st of june, and have since then received 4 of the 11 total cashouts. 2 cashouts have been marked as successful, but I've not received the money into my bank account.

I'll provide screenshots as proof here: < content removed >

Note that the question marks and checkmarks are added by me, and indicate what cashouts have been successfully transferred to my account, and which have not.

Also note that the currency on my bank statement is in SEK, not EUR.

To add insult to injury, the casino's help button (visible in the leftmost sidebar) is not even a real button, making it even harder to inquire about my situation.

I really hope I can get help from you. I'm recently out of a job and even this small amount of money would be incredibly helpful in these times.

Thanks and kind regards,

Simon

Disputed Casino Beem Casino

Reason Delayed payment

Amount €330

Discussion

AskGamblers

• Support Team

4 years ago

Dear @simonbergmark,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Beem Casino

• Representative

4 years ago

Hello,
a next payment was made today.

Kind regards,
Beem Casino Team

simonbergmark

4 years ago

Hi! I just saw you cancelled my withdrawals - why is this?

simonbergmark

4 years ago

Ok. How long is this investigation expected to take?

Beem Casino Complaint Stats

Resolved 57 / 83

Avg. Amount $1,821

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

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Waiting for my withdrawal since September 2022

My problem is Beem casino withdrawal.

I deposit casino my skrill. I win last year (!) 220 Euro Beem Casino. 09.26.2022 I start withdrawing 220 euros to my Skrill.

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I send many emails to casino support, I want to speak to chat. No, respond to me in 3-4 mounts. I have all chat, and email history: Screenshots of my casino cashier, screenshots of my cashier history, chat history, all information history casino support & chat history.

Please contact to the casino.

Please help me!!!!!!!

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I'll go to the details.
On July 28, 2022, I uploaded a bank statement, a photo of my card ID, and a screenshot of my Skrill payment wallet profile to my account.

On August 08, 2022, the casino reported that my documents were successfully verified.

On the same day (08/08/2022) I placed my funds in the amount of 882 Euros for withdrawal.

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In the general access on the casino website, it is indicated that the withdrawal of funds to the Skrill payment wallet occurs "instantly".
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Beemcasino, as a casino that has undertaken certain obligations, is obliged to respect my rights and follow its rules indicated on the site.
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Attached is the correspondence with the casino.

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