Complaint #63 Beem Casino

Delayed payment 45 days

By EVANGELOS T.

5 years ago

Hello.

I made a first 50 euro deposit on 24/4/2021 at 22:53.At 11:17 on 25/4/2021 I made an withdrawal quest via BANK TRANSFER of the amount 600 euro.

In this time I have send all necessary documents. They verified my account. I let one month to passed and then I contacted with support. They asked me to send them two specific bank statements.

I send statements and they told me to be patient for 2-3 working days.

Also from 24/4/2021 until now the status of withdrawal is in PENDING.

They tell me the reason of pending is because my bank haven't accept yet my quest and from them it is all ok.

So, after 45 days still waiting from them to send my money.

The payments are stuck to pending and I am on a dead end I need help.

Thank you for your time and I hope a solution will be found.

Disputed Casino Beem Casino

Reason Delayed payment

Amount €600

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

evanakos

• Greece

4 years ago

Yes resolved it

AskGamblers

• Support Team

4 years ago

Dear Beem Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Beem Casino

• Representative

4 years ago

Dear EVANAKOS,

we faced this week a series of bank rejections and our payments to you weren't successfully processed. We're very sorry to inform you that the resolving of the situation may take 5-7 working days. Please don't worry, we ensure that all your withdrawings will be cashed out in full.

Kind regards,
BEEM Casino Team

Beem Casino Complaint Stats

Resolved 57 / 83

Avg. Amount $1,821

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

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I'll go to the details.
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