Complaint #824 BC.Game Casino India

Deposit Request and ticket pending from 2 Months now

By pcsc0011

5 months ago

I am raising this complaint on AskGamblers regarding three separate UPI deposits made to BC.Game, all of which were successfully completed from my bank but never credited to my casino account. Despite submitting all required proofs multiple times, the deposits remain in a *pending* state, and I have received no meaningful response from a human support agent.

## Deposit 1 (Pending Since November 2025)

Amount:₹9,500 INR

Order ID:1850031436150358476 / F-1850031436150358476

UPI / UTR: 392967364718

Time Submitted: 28/11/2025 – 16:35:23

Ticket ID: 9512131

I submitted complete supporting documentation, including:

* Bank transaction confirmation

* Screenshots

* Bank statement

* A video clearly showing the transaction was successful

Last Update from BC.Game:

On 3rd January 2026, they requested documents again, which I uploaded immediately.

Document Upload Time:03/01/2026 – 08:29:20

There has been no response since then, despite multiple follow-ups.

## Deposit 2 (No Response Since Ticket Creation)

Amount:** ₹2,822 INR

Order ID: 1853360880250185903 / F-1853360880250185903

UPI / UTR: 600421752355

Time Submitted: 04/01/2026 – 10:38:04

Ticket ID: 9661850

All supporting documents were uploaded immediately (bank statement, screenshots, and transaction success video).

There has been no update whatsoeverfrom the support team since the ticket was auto-generated.---

## Deposit 3 (No Response Since Ticket Creation)

Amount: ₹5,821 INR

Order ID: 1853756784874826770 / F-1853756784874826770

UPI / UTR: 395151654979

Time Submitted:08/01/2026 – 19:34:36

Ticket ID 9677954

Once again, I submitted all requested proofs, including a video clearly showing the successful transaction.

No response from the support team since ticket creation

## Communication & Support Issues

Email Support: No replies received

Chat Support:Only an AI bot with scripted responses

No option to escalate to a human agent despite repeated requests

This has been extremely frustrating, as my funds have been debited from my bank account but are neither credited nor refunded.

## Total Amount Stuck

₹18,143 INR across three successful transactions.

## Resolution Requested

I respectfully request **AskGamblers’ assistance** in helping resolve this issue. I am seeking:

* Immediate credit of all three deposits to my BC.Game account

I am happy to provide **any additional verification** if required.

Thank you for your time and support.

This deposit is now very close to / already in the red zone due to prolonged inaction from their support team.

I would like to clearly state that: It is not my responsibility to verify whether BC.Game’s payment merchant has received the funds

From my side, I have fulfilled all possible requirements by providing valid bank statements and transaction proof

My bank records clearly show the transfer was successful

No refund has ever been received back into my bank account

Deposit 2 (No Response Since Ticket Creation)

Amount: ₹2,822 INR

Order ID: 1853360880250185903 / F-1853360880250185903

UPI / UTR: 600421752355

Time Submitted: 04/01/2026 – 10:38:04

Ticket ID: 9661850

All supporting documents were uploaded immediately (bank statement, screenshots, and transaction success video).

There has been no update whatsoever from the support team since the ticket was auto-generated.

Deposit 3 (No Response Since Ticket Creation)

Amount: ₹5,821 INR

Order ID: 1853756784874826770 / F-1853756784874826770

UPI / UTR: 395151654979

Time Submitted: 08/01/2026 – 19:34:36

Ticket ID: 9677954

Once again, I submitted all the requested proofs, including a video clearly showing the successful transaction.

There has been no response from the support team since ticket creation.

Communication & Support Issues

Email Support: No replies received

Chat Support: Only an AI bot with scripted responses

No option to escalate to a human agent, despite repeated requests

This has been extremely frustrating, as my funds have been debited from my bank account but are neither credited nor refunded.

Total Amount Stuck

₹18,143 INR across three successful transactions.

Resolution Requested - I respectfully request AskGamblers’ assistance in helping resolve this issue. I am seeking: Immediate credit of all three deposits to my BC.Game account

Given the 60-day dispute limitation mentioned by BC.Game themselves, I request urgent intervention to prevent unfair loss caused purely by delayed support responses.

I am happy to provide any additional verification if required.

Disputed Casino BC.Game Casino India

Reason Amount not credited

Amount ₹27643

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pcsc0011

2 months ago

Hi All,

This can be marked as resolved.

Thanks!

pcsc0011

3 months ago

Hi Martin & BC.Game Casino India,

I’d like to kindly highlight the urgency of this matter, as it has been pending for quite some time now and is beginning to impact certain personal circumstances on my end. I would truly appreciate any update you can provide regarding the status of the issue.

If possible, it would be very helpful to receive an estimated timeline or an expected resolution so that we can plan accordingly.

Thank you for your attention to this matter, and I look forward to your response.

BC.Game Casino India

• Representative

3 months ago

Dear pcsc0011,

The merchant has not yet given us a reply. We have been urging them, and we will do our best to follow up.

BC.Game Casino India Complaint Stats

Resolved 350 / 391

Avg. Amount $210

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BC.Game Casino India Complaints

See all complaints for this casino

BC. Game Casino India - Deposit not credited issue

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

Resolved

₹5,000

My 20000 inr deposit not credited

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

Resolved

₹20,000

48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

Resolved

₹48,000

Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

Resolved

₹13,020

Deposit amount not credited even after 23 days

Dear BC Game Support,
I am writing to report that my deposit of ₹15,000 has still not been credited to my account. It has been approximately 23 days since the transaction was made.
I have already raised this issue with customer support and provided all the necessary proof of payment, yet the status remains pending and no resolution has been provided so far. This delay is unacceptable
I request you to urgently review my case and credit the deposit amount to my account at the earliest.
Please treat this matter as a priority and provide a clear update on the status.
UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

Resolved

Deposit Deliberately Kept in processing for two months then turned the status to failed

I made a deposit on 16 jan this year , the amount was successfully sent to the merchant but it wasn't added to my bc game account. Then I contacted their live support, created a ticket which was in pending for almost two months. I was told that their backend team is thoroughly working and in this process 70 days passed and now they are saying we can't help you because the deposit has exceeded two months. Tell me one thing they deliberately kept it in pending and i contacted them right from the creation date of the deposit.
Now I came here for the intervention of the askgamblers to resolve the matter.
Deposit ID:1854459307630268499
Amount: 25000
Date:16/01/2026

Resolved

Deposit not receive 20 days gone

No one responded to the ticket many times created but the all-time AI bot is responding, not a live person, talk or giving a solution all the time, just saying wait, we are looking into this matter, but no response given single time. Please check

UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

Resolved

Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

This withdrawal was never credited to my account even though it keep showing successful. I raised several tickets, sent my account statements several times but nothing happened. When I asked for the proof with a bank statement, BC.Game was not able to provide one. They simply provided a random system-generated proof which doesn't belong to any bank or third party app. Also if you check, it doesn't have any necessary details - Depositor's Bank Name, Name of the depositor and even the UTR no. provided is either fake or is not relevant.

After following up rigorously, my bank Axis bank has finished its investigation and came to the conclusion that no deposit was made based on the receipt attached. It's a fake one and not an original one with a fake UTR no. This has been well analyzed with manual UTR universal check from bank side. (Proofs are with me on mail)

I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

Resolved

₹48,494

Money transferred but not credited in my game account

Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

Order Amount 2430 INR

Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

INR-2430 successfully transferred to the merchants account but I didn’t receive in my game account. The ticket was created on 21st of march but till now hasn’t received the money.

Resolved

₹2,430

Withdrawal successful but amount not received In bank account

Order Details:

Withdraw Amount: 14574 INR

Order ID: F-1855918701492990717

Status(f4): Success

Fee: 426 INR

Created Time: 01/02/2026, 16:03:19 withdrawal application shows successful, but funds have not been credited to my bank account.

Despite contacting customer service, they are claiming that this is a successful withdrawal, but I haven't received it in my bank account yet.

I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

Please contact bc game and solve my problem as soon as possible.

Thank You.

I am providing a withdrawal slip and a customer support chat screenshot.

Please publish my complaint.

Resolved

₹14,574