Complaint #256 BC.Game Casino India

Withdrawal showed success but was not credited in bank

By Ovi01

1 year ago

I made a withdrawal on 17 of March this year, although the transaction showed success but I didn't receive it in my bank account. I did create tickets but those didn't help me. Below is the detail of the transaction.

Order Details:

Withdraw Amount: 42969 INR

Order ID: F-1826834575380785581

Status: Success

Fee: 2031 INR

Created Time: 17/03/2025, 15:23:34

I am attaching my updated bank account statement to show that I didn't receive it and the chat I had with the live support.

Disputed Casino BC.Game Casino India

Reason Delayed payment

Amount ₹42969

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Ovi01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino India

• Representative

1 year ago

Hello,

Upon confirmation from our merchant, the payment in question was successfully made to the user on the same day and has not been refunded by the bank. We advise the user to contact their bank directly with the payment receipt for further assistance. If the user did not receive this transaction, they should obtain an official letter from the bank on its letterhead, clearly stating that this specific transaction was not received. Once we receive this letter, we will authenticate it with the bank and assist the user further.

Best regards,
BC.GAME

Ovi01

1 year ago

If it has been opened by bc casino then why don't they reply. Keep it unresolved

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

BC.Game Casino India Complaint Stats

Resolved 350 / 387

Avg. Amount $209

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (217)

BC.Game Casino India Complaints

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BC. Game Casino India - Deposit not credited issue

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My 20000 inr deposit not credited

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48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

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Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

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I request you to urgently review my case and credit the deposit amount to my account at the earliest.
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UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

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UID : 26309344

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UID : 26309344

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Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

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Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

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Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

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Ticket ID 9898549

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I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

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