Complaint #181 BC.Game Casino India

Withdrawal showed success but not received in bank account, also uncredited deposits

By Forty01

1 year ago

I made two withdrawals of same amount on 20th of this month. Although the transaction status in bc game showed success but I didn't receive either of these transactions. Live support created some tickets that failed.

Below are the details of the transactions.

Order Details:

Withdraw Amount: 47744 INR

Order ID: F-1827121514094337818

Status: Success

Fee: 2256 INR

Created Time: 20/03/2025, 19:24:21

Order Details:

Withdraw Amount: 47744 INR

Order ID: F-1827121368331712026

Status: Success

Fee: 2256 INR

Created Time: 20/03/2025, 19:22:02

I am attaching my updated bank account statement and the chat I had with the live. The password of the pdf is 7051226559

I made a deposit on 20/03/2025. Although the transaction was successful but bc casino did not credit the amount in game. I contacted live support they created a ticket which failed. I am attaching my successful transaction receipt and the chat I had with bc casino.

Below are the details of the transaction

Order Details:

Deposit Amount: 10000 INR

Order ID: F-1827112917213766398

Status: Processing

Created Time: 20/03/2025, 17:07:42

I made a deposit on 15th of March. Although the transaction was successful but bc casino did not credit the amount in game. I contacted their live support they created a ticket but that didn't help.

Below are the details of the transaction

Order Details:

Deposit Amount: 10000 INR

Order ID: F-1826685468344444632

Status: Expired

Created Time: 15/03/2025, 23:53:35

I am attaching my successful transaction receipt and the chat I had with the live support.

Disputed Casino BC.Game Casino India

Reason Declined payment

Amount ₹115488

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Forty01

1 year ago

Thank you, resolved

AskGamblers

• Support Team

1 year ago

Dear @Forty01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino India

• Representative

1 year ago

Hello,

All the transactions have been credited to your account.

Best Regards
BC.GAME

BC.Game Casino India Complaint Stats

Resolved 350 / 387

Avg. Amount $209

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (217)

BC.Game Casino India Complaints

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BC. Game Casino India - Deposit not credited issue

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

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My 20000 inr deposit not credited

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

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₹20,000

48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

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Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

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Deposit amount not credited even after 23 days

Dear BC Game Support,
I am writing to report that my deposit of ₹15,000 has still not been credited to my account. It has been approximately 23 days since the transaction was made.
I have already raised this issue with customer support and provided all the necessary proof of payment, yet the status remains pending and no resolution has been provided so far. This delay is unacceptable
I request you to urgently review my case and credit the deposit amount to my account at the earliest.
Please treat this matter as a priority and provide a clear update on the status.
UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

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Deposit Deliberately Kept in processing for two months then turned the status to failed

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Now I came here for the intervention of the askgamblers to resolve the matter.
Deposit ID:1854459307630268499
Amount: 25000
Date:16/01/2026

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Deposit not receive 20 days gone

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UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

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Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

This withdrawal was never credited to my account even though it keep showing successful. I raised several tickets, sent my account statements several times but nothing happened. When I asked for the proof with a bank statement, BC.Game was not able to provide one. They simply provided a random system-generated proof which doesn't belong to any bank or third party app. Also if you check, it doesn't have any necessary details - Depositor's Bank Name, Name of the depositor and even the UTR no. provided is either fake or is not relevant.

After following up rigorously, my bank Axis bank has finished its investigation and came to the conclusion that no deposit was made based on the receipt attached. It's a fake one and not an original one with a fake UTR no. This has been well analyzed with manual UTR universal check from bank side. (Proofs are with me on mail)

I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

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Money transferred but not credited in my game account

Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

Order Amount 2430 INR

Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

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Withdrawal successful but amount not received In bank account

Order Details:

Withdraw Amount: 14574 INR

Order ID: F-1855918701492990717

Status(f4): Success

Fee: 426 INR

Created Time: 01/02/2026, 16:03:19 withdrawal application shows successful, but funds have not been credited to my bank account.

Despite contacting customer service, they are claiming that this is a successful withdrawal, but I haven't received it in my bank account yet.

I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

Please contact bc game and solve my problem as soon as possible.

Thank You.

I am providing a withdrawal slip and a customer support chat screenshot.

Please publish my complaint.

Resolved

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