BC.Game Casino - Payment showing successful but not received

Hello,

Please provide your UID and order number to check this further.

Best Regards
PANDA - BC.GAME

Hi bc .games my
UID :29193038
F-1794­457­431­442­241896
F-1794­457­421­391­636328
F-1794­457­412­024­338394
F-1794­457­401­205­128666
Your live support is showing all these payments are successfull but i have not recieved it as shown in bank statement in the complaint .i have been to my bank they said there is no transaction recieved or in process.
Hope you will help me soon .

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi,

The merchant has requested that we need statement from 24the march - 4th April and a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to here in the thread or you can send it to [email protected]

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

Hi bc games i have sent the file on email doing all the things showing account statement name and ifsc code
Please resolve my case as soon as possible ..

Thank you for sharing the video. Could you kindly provide all seven order IDs associated with the transactions? We have confirmed that the transactions were processed successfully from our end.

Additionally, we kindly request a bank statement in PDF format covering the period from March 25th to April 5th. Please ensure that the statement includes transactions within this specified date range only.

Best Regards,
PANDA - BC.GAME

Hi bc games
F-1794­457­431­442­241896
F-1794­457­421­391­636328
F-1794­457­412­024­338394
F-1794­457­401­205­128666
F-1794­457­390­810­957672
F-1794­457­383­360­454618
F-1794­457­370­869­131368
These are seven order in which i have recieved only three of them and i have already sent bank statement and video proof ..what do you need .
Acc no. 0314040100003392
Name: dawood amin chopan

Thank you for providing the necessary details. We are now following up with our merchant and bank and will get back to you soon with an update.

Best Regards
PANDA - BC.GAME

Hello bc games i would request you resolve my case as soon as possible j provided you all the necessary details you wanted .. i hope my problem will be solved soon

Hello,

The authentication of the bank statement was not possible as the IFSC code on the statement and the IFSC code for withdrawal you used don't match Please check again and provide the correct details so we can follow up with the bank.

Best Regards
PANDA - BC.GAME