Complaint #484 BC.Game Casino India

Withdrawal successful but not received in the bank account 48119 INR

By Nadeem_mir19

11 months ago

Message on forum

Dear BC Game Support Team,

I am writing to formally raise a complaint regarding a withdrawal transaction that remains unresolved.

On 11th June 2025, I submitted a withdrawal request of ₹48,119 through your platform. The transaction, under the following references, is marked as successful on your website:

Order ID: F-1834576104462820707

TX ID: PO_250611s4l6UklYd9VGdEbhYk1c

Player ID: 32841593

Date: 11th June 2025

Despite the status showing as successful, the funds have not been credited to my bank account even after more than two weeks. I have reached out to BC Game support on multiple occasions, but I have not received any resolution or meaningful update so far.

I also contacted my bank regarding this transaction, and they have confirmed that no such credit has been received in my account.

This delay is unacceptable and has caused me considerable inconvenience. I request that you investigate this issue urgently and provide a clear and prompt resolution.

If I do not receive a satisfactory response or the funds within a reasonable timeframe, I will have no choice but to escalate this matter to the appropriate financial and consumer protection authorities.

Please treat this matter with the urgency it requires and provide a detailed update as soon as possible.

Sincerely,

Disputed Casino BC.Game Casino India

Reason Delayed payment

Amount ₹31458

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino India management has paid 28th of October and 6th of December 2025

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

BC.Game Casino India

• Representative

2 months ago

Please find attached the screenshot of the withdrawal records from the backend.

Nadeem_mir19

2 months ago

Dear AskGamblers Team,

Thank you for the update.

I firmly reject the latest statement made by BC.Game as it is misleading and does not address the actual issue.

My complaint is specifically about the withdrawal of ₹48,119 dated 11 June 2025 under Order ID F-1834576104462820707.

The Website of Bc Game doesn't allow to see the transction of the past 60 days above so I could show there is no refund received in the BC game Account

BC.Game is referring to completely different withdrawals made on 28 October and 6 December. These transactions are unrelated to the disputed withdrawal and cannot be used to justify or offset the missing amount.

I clearly state the following:

• The withdrawal of ₹48,119 dated 11 June 2025 was marked as successful
• The amount was never credited to my bank account
• The amount was never returned to my BC.Game account

I have thoroughly checked my BC.Game account balance and full transaction history. There is no refund entry or adjustment corresponding to this failed transaction.

BC.Game has provided contradictory statements:

• First, they claimed the withdrawal failed and was refunded to my account
• Now, they claim the withdrawal was successfully processed

Both statements cannot be true at the same time. This inconsistency raises serious concerns.

I request BC.Game to provide specific proof for this exact transaction:

• Bank transfer proof or UTR number for ₹48,119 dated 11 June 2025
• Clear account statement showing refund, if they still claim it was reversed
• Explanation for conflicting statements provided earlier

I request AskGamblers to carefully review the evidence submitted by both sides and ensure that the operator provides verifiable proof for this specific transaction only.

I expect resolution without further delay. Either provide valid proof of payment or immediately credit the amount back to my BC Game account.

Sincerely,

AskGamblers

• Support Team

2 months ago

Dear @Nadeem_mir19,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino India Complaint Stats

Resolved 350 / 391

Avg. Amount $210

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BC.Game Casino India Complaints

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My 20000 inr deposit not credited

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Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

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I request you to urgently review my case and credit the deposit amount to my account at the earliest.
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UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

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Deposit ID:1854459307630268499
Amount: 25000
Date:16/01/2026

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UID : 26309344

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UID : 26309344

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Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

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I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

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Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

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Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

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Order Details:

Withdraw Amount: 14574 INR

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Status(f4): Success

Fee: 426 INR

Created Time: 01/02/2026, 16:03:19 withdrawal application shows successful, but funds have not been credited to my bank account.

Despite contacting customer service, they are claiming that this is a successful withdrawal, but I haven't received it in my bank account yet.

I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

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