Complaint #715 BC.Game Casino India

Deposit pending under manual review process

By AASHIKSAIT

7 months ago

Status: Under Review
Order ID: F-1845320194579012558
Credited Amount: 0 INR
Order Amount: 14000 INR
Txid: CK202...41440
Create on: 07/10/2025, 16:24:35
Payment Method: UPI
I deposited money but money was not received in the BC.Game wallet.

I raised an appel ticket but it failed by the merchant. And customer support did not respond correctly.

Please solve my issue and credit the money in my wallet.

I am providing the proof of payment and order Details.

Thank you

Disputed Casino BC.Game Casino India

Reason Bonus terms violation

Amount ₹14000

Discussion

AskGamblers

• Support Team

6 days ago

Dear @AASHIKSAIT,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required info has already been sent to the BC.Game Casino India team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BC.Game Casino India

• Representative

1 week ago

Dear AASHIKSAIT

Regarding the deposit issue you mentioned, we would be more than happy to assist you in resolving this matter and ensuring that the funds are successfully credited to your account. To initiate an internal manual review by our Senior Audit Team, please forward the required supporting documents to: [email protected]

Please ensure you use the following subject line for your email:
[ASKGAMBLERS-BULK-DEPOSIT-AUDIT-UID:[Your UID in BC.GAME] ]

In the body of your email, please include the following information:

Complaint Link: A direct link to the complaint post you published on the ASKGAMBLERS platform, for our reference.

30-Day Official Bank Statement (PDF format): A complete statement covering transaction records for the 15 days prior to, and the 15 days following, the date of the transaction in question (totaling 30 days); this statement must clearly display all transaction details.

Video Proof: A clear screen recording demonstrating your official banking application or banking website interface (specifically via official bank channels, not third-party wallets), displaying the transaction history for the same 30-day period mentioned above.

Order Number: F-1845320194579012558

Once we have received the aforementioned documents, Martin will personally coordinate with our payment service provider to assist you in resolving this case as efficiently as possible.

Thank you for your cooperation and understanding.

Sincerely,
The BC.GAME Customer Support Team

AskGamblers

• Support Team

1 week ago

Dear all,

This complaint has been reopened as per BC.Game Casino India request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

7 months ago

Dear BC.Game Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BC.Game Casino India Complaint Stats

Resolved 340 / 396

Avg. Amount $209

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BC.Game Casino India Complaints

See all complaints for this casino

BC. Game Casino India - Deposit not credited issue

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

Resolved

₹5,000

My 20000 inr deposit not credited

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

95h left

₹20,000

48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

Resolved

₹48,000

Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

Resolved

₹13,020

Deposit amount not credited even after 23 days

Dear BC Game Support,
I am writing to report that my deposit of ₹15,000 has still not been credited to my account. It has been approximately 23 days since the transaction was made.
I have already raised this issue with customer support and provided all the necessary proof of payment, yet the status remains pending and no resolution has been provided so far. This delay is unacceptable
I request you to urgently review my case and credit the deposit amount to my account at the earliest.
Please treat this matter as a priority and provide a clear update on the status.
UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

Resolved

Deposit Deliberately Kept in processing for two months then turned the status to failed

I made a deposit on 16 jan this year , the amount was successfully sent to the merchant but it wasn't added to my bc game account. Then I contacted their live support, created a ticket which was in pending for almost two months. I was told that their backend team is thoroughly working and in this process 70 days passed and now they are saying we can't help you because the deposit has exceeded two months. Tell me one thing they deliberately kept it in pending and i contacted them right from the creation date of the deposit.
Now I came here for the intervention of the askgamblers to resolve the matter.
Deposit ID:1854459307630268499
Amount: 25000
Date:16/01/2026

Resolved

Deposit not receive 20 days gone

No one responded to the ticket many times created but the all-time AI bot is responding, not a live person, talk or giving a solution all the time, just saying wait, we are looking into this matter, but no response given single time. Please check

UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

Resolved

Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

This withdrawal was never credited to my account even though it keep showing successful. I raised several tickets, sent my account statements several times but nothing happened. When I asked for the proof with a bank statement, BC.Game was not able to provide one. They simply provided a random system-generated proof which doesn't belong to any bank or third party app. Also if you check, it doesn't have any necessary details - Depositor's Bank Name, Name of the depositor and even the UTR no. provided is either fake or is not relevant.

After following up rigorously, my bank Axis bank has finished its investigation and came to the conclusion that no deposit was made based on the receipt attached. It's a fake one and not an original one with a fake UTR no. This has been well analyzed with manual UTR universal check from bank side. (Proofs are with me on mail)

I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

Resolved

₹48,494

Money transferred but not credited in my game account

Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

Order Amount 2430 INR

Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

INR-2430 successfully transferred to the merchants account but I didn’t receive in my game account. The ticket was created on 21st of march but till now hasn’t received the money.

Resolved

₹2,430

Withdrawal successful but amount not received In bank account

Order Details:

Withdraw Amount: 14574 INR

Order ID: F-1855918701492990717

Status(f4): Success

Fee: 426 INR

Created Time: 01/02/2026, 16:03:19 withdrawal application shows successful, but funds have not been credited to my bank account.

Despite contacting customer service, they are claiming that this is a successful withdrawal, but I haven't received it in my bank account yet.

I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

Please contact bc game and solve my problem as soon as possible.

Thank You.

I am providing a withdrawal slip and a customer support chat screenshot.

Please publish my complaint.

Resolved

₹14,574