Complaint #501 BC.Game Casino India

Deposit not credited of 30021 INR

By Gurashish

11 months ago

Deposit pending for more than 4 days

I made a deposit on the BC Game platform over 4 days ago. The amount was deducted from my account, but the transaction still shows as "pending" in my BC Game wallet.

I attempted to contact the merchant directly, but their number is switched off and unreachable. I reported this to BC Game support immediately, but got no response.

I understand that investigations may take time, but 4 days without any progress or accountability is unacceptable. I have asked multiple times: What happens if you never hear back from the merchant? Who will be responsible for my funds?

This deposit was processed via BC Game’s platform, and as a user, I expect timely support and protection of my funds.

I tried contacting on Discord, live support, Discord, and even Telegram but got no response.

If this matter is not resolved immediately, I will have no choice but to report this to consumer protection forums, relevant authorities, and financial institutions for further investigation.

I sincerely hope the BC Game team takes responsibility and resolves this issue without further delay.

Transaction details

Amount: 30021 INR

Date: 10/07/2025

Transaction ID: P_25071070SFNWrRfjeuQLh6G0BW

Order ID: F-1837275659856935472

Ticket ID on live support: 8813594

User ID: 10290336

Payment method: UPI

Disputed Casino BC.Game Casino India

Reason Amount not credited

Amount ₹30021

Discussion

AskGamblers

• Support Team

2 months ago

Dear @Gurashish,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino India

• Representative

2 months ago

Dear Gurashish

Regarding Order ID F-1837275659856935472, the corresponding UTR number provided is 780792091915. After verification, this UTR has been used by another merchant and is not associated with our platform.

We consider this matter to have been resolved.

BC.GAME Support Team

AskGamblers

• Support Team

2 months ago

Dear all,

This complaint has been reopened as per BC.Game Casino India request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

11 months ago

Dear BC.Game Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BC.Game Casino India Complaint Stats

Resolved 350 / 391

Avg. Amount $210

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BC.Game Casino India Complaints

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BC. Game Casino India - Deposit not credited issue

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

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My 20000 inr deposit not credited

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

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48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

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Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

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Dear BC Game Support,
I am writing to report that my deposit of ₹15,000 has still not been credited to my account. It has been approximately 23 days since the transaction was made.
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I request you to urgently review my case and credit the deposit amount to my account at the earliest.
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UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

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Now I came here for the intervention of the askgamblers to resolve the matter.
Deposit ID:1854459307630268499
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Date:16/01/2026

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UID : 26309344

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UID : 26309344

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Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

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Txid PAY14...56992

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Ticket ID 9898549

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It will be your kindness.

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