Complaint #740 BC.Game Casino India

Bet Settled Wrongly

By Hazard007

7 months ago

Hi team,

I placed a bet on the F1 Brazil Sprint Qualifying – Hadjar vs Lawson on 7th November 2025, selecting Hadjar as the winner. In the official sprint qualifying results, Hadjar finished 9th while Lawson finished 17th. Despite this, my bet was marked as lost, which appears to be incorrect.

You can verify the official results on the Formula 1 website here:

https://www.formula1.com/en/latest/article/norris-clinches-pole-position-in-sao-paulo-sprint-qualifying-from-antonelli.GFg5BnhdcWijQNcssW4dO

Details:

Ticket ID: 2598623961701036521

User ID: 94363587

Event: F1 Brazil Sprint Qualifying – Hadjar vs Lawson

Bet Selection: Hadjar

Communication with BC.Game:

I have tried multiple times to contact BC.Game support through various channels:

Live Chat: The chat mostly connects to an AI bot that sends general help articles and ends the chat automatically. On one occasion, I spoke to a real agent who also said they could not help and referred me to the same articles.

Email: I have sent detailed emails to their support team but have not received any reply for over two days.

Twitter (X) Support: I also messaged BC.Game Support on X, but there has been no response.

I have attached screenshots of the bet details, my email communication, and the live chat conversations in google docs as evidence.

Here the link for screenshots : https://docs.google.com/document/d/1g4JNfqqp6YHN5lqdTF9OCLCLhT_nwW8No4I98alWMoA/edit?tab=t.0

Kindly review this complaint and assist me in getting a fair resolution. If any further information or clarification is needed, I am happy to provide it.

Thank you for your support and time.

Best regards,

Disputed Casino BC.Game Casino India

Reason Other

Amount ₹1450

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @Hazard007,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino India

• Representative

3 weeks ago

Dear Hazard007,

We sincerely apologize for the inconvenience caused regarding your bet settlement and the delay in customer support responses.

After reviewing the information and evidence you provided, we immediately conducted an internal investigation and confirmed that this issue was caused by an incorrect settlement from the third-party provider.

We fully understand your frustration and truly appreciate your patience throughout this process.

We noticed from the attachments you provided that your email address appears to be rxxxxxxx190@gmail.com ( that you provided to the AskGamblers team. Could you please confirm whether you are currently using this email normally? Our follow-up communication and compensation process will be handled through this email address.

We genuinely look forward to your reply and appreciate your understanding.

Best regards,

BC.Game Support Team

AskGamblers

• Support Team

3 weeks ago

Dear all,

This complaint has been reopened as per BC.Game Casino India request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

7 months ago

Dear BC.Game Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BC.Game Casino India Complaint Stats

Resolved 350 / 391

Avg. Amount $210

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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