2FA reset problem

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

<account details removed>

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

No one responded to the ticket many times created but the all-time AI bot is responding, not a live person, talk or giving a solution all the time, just saying wait, we are looking into this matter, but no response given single time. Please check

A:

UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

Order Amount 2430 INR

Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

INR-2430 successfully transferred to the merchants account but I didn’t receive in my game account. The ticket was created on 21st of march but till now hasn’t received the money.

Order Details:

Withdraw Amount: 14574 INR

Order ID: F-1855­918­701­492­990717

Status(f4): Success

Fee: 426 INR

Created Time: 01/02/2026, 16:03:19 withdrawal application shows successful, but funds have not been credited to my bank account.

Despite contacting customer service, they are claiming that this is a successful withdrawal, but I haven't received it in my bank account yet.

I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

Please contact bc game and solve my problem as soon as possible.

Thank You.

I am providing a withdrawal slip and a customer support chat screenshot.

Please publish my complaint.