BC.Game Casino - I want to recover my account and be allowed to log in to my account

Hello,

Apologies for the delay from the support. We will look into this and assist you asap. Can you please provide me with your UID?

Best Regards
Panda - BC.GAME

The name : < username removed >

Uid : 3074983

How are things? The team has now sent me an email saying that I have violated the platform terms, which is not true. They told me that my account is closed forever. I want them to clarify what these violations they are talking about. I hope to investigate this matter, they have no right to close my account

Dear BC.Game Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I want to recover my account. Please who can compensate me for this? The platform must respect all players. This is not fair. Still no response, what nonsense

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

They know I'm an honest person, and they also know that my account has been stolen in the past by a scammer. I got my account back and sent them all the information they asked me for previously, and in the past they let me log in at that time. I currently don't know why this is happening and they still won't let me log into my account

Hello,

This is still being check we will update you as soon as possible.

Best Regards
Panda - BC.GAME

Hello again,

After thoroughly investigating the case, we found a significant discrepancy between the KYC recently submitted by the user and the KYC previously completed by the original account owner. Could you please clarify the reason for such a substantial mismatch in the KYC details?


Best Regards
Panda - BC.GAME

You know how much I respect your wonderful platform, and you know that my account in the past was stolen and hacked, and that person was so bad that he did not respect the rules of the chat and the account was banned from chatting permanently, but I was able to recover my account from that thief and I sent you my information and anything related to the account.
You can now verify the accuracy of my words and all the information I sent you. I can also send you anything you ask of me via email and account phone number to prove that I am the original account holder. I hope you are fair in this case.

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.