Complaint #44 BC.Game Casino India

Deposits successfully but Account not credited

By LINUS7

1 year ago

Urgent: Resolution Required for Uncredited Transactions

Dear BC Game Customer Support,

I hope this message finds you well. I am writing to bring to your attention a serious issue concerning two transactions which I completed 1 month ago. Despite both transactions being marked as successful, the corresponding amounts have not been credited to my account.

Here are the details of the transactions:

Transaction 1:

Date: Updated at 5/1/2024, 3:10:30 PM

Amount: Rs.10549.00

Order Id : F-1797842724141888728

Transaction 2:

Date: Updated at 5/6/2024, 12:33:41 PM

Amount: Rs.107.00

Order id : F-1798285842913268608

I have already contacted customer support multiple times regarding this issue. Unfortunately, despite my efforts and the assurances given, the problem remains unresolved.

To assist in resolving this matter swiftly, I have attached all the relevant documents, including transaction receipts and screenshots of the successful transaction confirmations.

I kindly request that you escalate this issue to a higher authority if necessary and ensure that the amounts are credited to my account at the earliest possible. The delay in resolving this matter is causing significant inconvenience and concern.

Please confirm the receipt of this email and provide an update on the actions being taken to resolve this issue.

Note: please do not reject my issue its urgent matter.

Thank you for your prompt attention to this matter.

Best regards,

< personal information removed >

Disputed Casino BC.Game Casino India

Reason Amount not credited

Amount ₹10656

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear @LINUS7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BC.Game Casino India

• Representative

1 year ago

Hello, There is truly nothing for us to be frustrated about but there is surely a proper way to resolve the issues so we have to go according to them so we can assist you asap. Please provide the letter asked in our previous message so we can move forward and assist you with this.

Best Regards
Panda

LINUS7

1 year ago

Dear Panda ,

It sounds like you're frustrated with being asked for documents after already providing proof. This situation can be annoying, especially when you've gone through the effort of gathering and submitting the necessary information.

There could be a few reasons why this is happening:

Administrative Errors: Sometimes, documents can be misplaced or not properly recorded.
Incomplete Submissions: There might be a specific document or piece of information that is still needed.
Verification Process: Occasionally, additional verification steps require resubmitting certain documents.
Different Departments: If multiple departments are involved, one may not have received the documents from another.
If you explain your situation in detail, I can help you draft a response or suggest the best course of action.

Please verify these documents accordingly and mark mail for the same which documents is incomplete.

BC.Game Casino India Complaint Stats

Resolved 350 / 387

Avg. Amount $209

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (217)

BC.Game Casino India Complaints

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BC. Game Casino India - Deposit not credited issue

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

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My 20000 inr deposit not credited

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

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₹20,000

48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

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Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

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Deposit amount not credited even after 23 days

Dear BC Game Support,
I am writing to report that my deposit of ₹15,000 has still not been credited to my account. It has been approximately 23 days since the transaction was made.
I have already raised this issue with customer support and provided all the necessary proof of payment, yet the status remains pending and no resolution has been provided so far. This delay is unacceptable
I request you to urgently review my case and credit the deposit amount to my account at the earliest.
Please treat this matter as a priority and provide a clear update on the status.
UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

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Now I came here for the intervention of the askgamblers to resolve the matter.
Deposit ID:1854459307630268499
Amount: 25000
Date:16/01/2026

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UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

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Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

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After following up rigorously, my bank Axis bank has finished its investigation and came to the conclusion that no deposit was made based on the receipt attached. It's a fake one and not an original one with a fake UTR no. This has been well analyzed with manual UTR universal check from bank side. (Proofs are with me on mail)

I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

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Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

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Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

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Order Details:

Withdraw Amount: 14574 INR

Order ID: F-1855918701492990717

Status(f4): Success

Fee: 426 INR

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I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

Please contact bc game and solve my problem as soon as possible.

Thank You.

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Please publish my complaint.

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