Complaint #1 BC.Game Casino India

Deposited 10000 INR using UPI funds not got credited to casino account

By anupam m.

3 years ago

Hello,
I deposited 10000 INR using UPI payment option to bc.game casino on 16th April 2023, funds got deducted from my bank account but didn't got credited to my casino account.
As per casino I raised complaint and waited for resolution, they reject it saying that merchant didn't received funds, they asked me to resubmit complaint by uploading latest bank statement showing that funds didn't got reversed back to my account. But there is no resubmit complaint option coming on website, I asked support many times that provide me with support email so that I will keep all events tracked, they are non respondent.
I am attaching below
1. My bank statement as of today date showing funds got deducted from my account and is not reversed back
2. UPI successful transaction screenshot
3. BC.Game transaction screenshot, where submit complaint button comes but there is nothing there

Disputed Casino BC.Game Casino India

Reason Amount not credited

Amount ₹10000

Discussion

AskGamblers

• Support Team

3 years ago

Dear @JACKPOTWINNER9,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

JACKPOTWINNER9

• India • 4 reviews

3 years ago

Hi all,

First of all when we make UPI transaction or any transaction it's payment gateway that casino uses, saying that it does not prove that payment was made to casino is I guess just nonsense, also adding that, you guys can see how much I have deposited to casino, seeing that question should not have arise.

Also your live chat itself told that your flat currency deposit is under beta stage, being software developer myself I know that beta stage can lead to so bad transactions, you guys don't warn before making transaction too.

Also when we make UPI payment here is remark added automatically from your UPI provider, it should have been easy to provide them that remark which they can internally track as reference point for transaction, in my case that remark added was "Di3ud7d"

Kindly find ways to serve your players better rather than all this harassment

BC.Game Casino India

• Representative

3 years ago

We kindly request that you provide us with a screenshot of your payment process on our website. It appears that the UPI ID shown in your screenshot does not correspond to any of our registered merchants. Unfortunately, the provided screenshot does not provide sufficient evidence to confirm that the deposit was made to BC.GAME, despite our repeated attempts with all our merchants. If you could provide us with a screenshot that clearly displays the UPI ID and our website details, we would be able to conduct a thorough investigation.

JACKPOTWINNER9

• India • 4 reviews

3 years ago

I had already provided all details in this complaint, further more I am willing to share my latest bank statement and also bank email that they have sent to me. I am willing to share UPI transaction reference number which can easily track transaction. But casino is not doing anything

BC.Game Casino India Complaint Stats

Resolved 355 / 391

Avg. Amount $206

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BC.Game Casino India Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 196 out of 220 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

BC.Game Casino India Complaints

See all complaints for this casino

Withdraw not credited

I have already provided all the required proof and documents to BC Game customer support, including the direct video recording from my bank application, my official bank statement, and the bank-related proof requested by them.

Despite submitting all the available proof multiple times, BC Game customer support has still not resolved my case or refunded the missing INR 19,394. They continue to request proof, but I have already provided everything that is available to me.

I am therefore requesting AskGamblers to review my case and help me resolve this missing withdrawal.

Order Details:

* Withdrawal Amount: INR 19,394
* Order ID: F-1872305401044961996
* Status: Success
* Fee: INR 606
* Created Time: 1 August 2026, 1:02:53 PM

I can provide the bank application video, official bank statement, bank email/video proof, and screenshots of my communication with BC Game as evidence.

Rejected

₹19,394

Deposit of Not credited due to amount mismatch

On 09/09/2026 at 20:27, I initiated a deposit order on BC.Game for ₹3,000 INR (Order ID: F-1875866665451209874). An initial payment attempt of ₹3,000 failed at 08:27 PM. Immediately following that, at 08:28 PM, a transfer of ₹2,800 INR was successfully executed via UPI to the assigned merchant Amit Kumar.

Because of the ₹200 difference between the created order amount (₹3,000) and the transferred amount (₹2,800), the automated gateway marked deposit ticket #10126282 as "Failed" with 0 INR credited. The ₹2,800 INR was fully debited from my bank account and received by the merchant.

To provide complete, indisputable proof of the transaction flow, I have recorded and attached a full video walkthrough directly from the banking application displaying the transaction history, timestamps, and payment receipts.

Transaction & Order Details:

Casino Player ID: 100540957

BC.Game Order ID: F-1875866665451209874

Internal Ticket ID: 10126282

Date & Time of Successful Payment: 09/09/2026, 08:28 PM

Actual Amount Paid: ₹2,800 INR

Order Created Amount: ₹3,000 INR

Bank UTR / UPI Ref No: 625257057841

Recipient Merchant: Amit Kumar (UPI ID: 7451030596-2@ybl)

Sender UPI ID: duwanaz@ptaxis (Jammu and Kashmir Grameen Bank)

Initial Failed Transaction: ₹3,000 at 08:27 PM (UPI Ref: 625202867027)

I request the BC.Game payments department locate this transfer using Bank UTR 625257057841 and either manually credit the ₹2,800 INR to my casino account balance or issue a refund back to the originating bank account.

Resolved

BC. Game Casino India - Deposit not credited issue

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

Resolved

₹5,000

My 20000 inr deposit not credited

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

Resolved

₹20,000

48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

Resolved

₹48,000

Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

Resolved

₹13,020

Deposit amount not credited even after 23 days

Dear BC Game Support,
I am writing to report that my deposit of ₹15,000 has still not been credited to my account. It has been approximately 23 days since the transaction was made.
I have already raised this issue with customer support and provided all the necessary proof of payment, yet the status remains pending and no resolution has been provided so far. This delay is unacceptable
I request you to urgently review my case and credit the deposit amount to my account at the earliest.
Please treat this matter as a priority and provide a clear update on the status.
UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

Resolved

Deposit Deliberately Kept in processing for two months then turned the status to failed

I made a deposit on 16 jan this year , the amount was successfully sent to the merchant but it wasn't added to my bc game account. Then I contacted their live support, created a ticket which was in pending for almost two months. I was told that their backend team is thoroughly working and in this process 70 days passed and now they are saying we can't help you because the deposit has exceeded two months. Tell me one thing they deliberately kept it in pending and i contacted them right from the creation date of the deposit.
Now I came here for the intervention of the askgamblers to resolve the matter.
Deposit ID:1854459307630268499
Amount: 25000
Date:16/01/2026

Resolved

Deposit not receive 20 days gone

No one responded to the ticket many times created but the all-time AI bot is responding, not a live person, talk or giving a solution all the time, just saying wait, we are looking into this matter, but no response given single time. Please check

UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

Resolved

Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

This withdrawal was never credited to my account even though it keep showing successful. I raised several tickets, sent my account statements several times but nothing happened. When I asked for the proof with a bank statement, BC.Game was not able to provide one. They simply provided a random system-generated proof which doesn't belong to any bank or third party app. Also if you check, it doesn't have any necessary details - Depositor's Bank Name, Name of the depositor and even the UTR no. provided is either fake or is not relevant.

After following up rigorously, my bank Axis bank has finished its investigation and came to the conclusion that no deposit was made based on the receipt attached. It's a fake one and not an original one with a fake UTR no. This has been well analyzed with manual UTR universal check from bank side. (Proofs are with me on mail)

I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

Resolved

₹48,494