BC.Game Casino - Deposit of 1000 not credited in my bc account

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Hello sir
I have emailed you on [email protected]
Kindly check I have sent all documents
Thanks

Hello,

Please provide a non-edited bank statement and video proof. The received statement and video proof have many discrepancies, and many transactions don't match.

Best Regards
Panda - BC.GAME

Hello sir
I have sent real statement and video
Nothing is edited
Transaction date is 30-12-2024
Amount 998.86
Time 18:23pm
Utr no. : 436566397868
I have sent again statement & video recording till date
Kindly help and deposit my money
I will be grateful to you.
Kindly check mail

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

No updates yet sir
Was waiting for your response
Created many tickets
Appeal got failed
Neither recieved deposit
Nor refund
Kindly resolve my issue sir
Will be grateful sir

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

Please provide the requested documents without any editing and without the use of screen recording. We have detected multiple discrepancies in your previously provided documents where the video is completely different and edited.

Best Regards
Panda - BC.GAME

So which documents I have to send now kindly reply me as soon as possible

I have sent all documents & details real but I dont know what are you saying?
Kindly tell me sir which documents to send now on your mail panda