Hi,
Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.
Steps to follow for video proof:
1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.
2. Navigate to Google Play or the App Store on the first device.
3. Locate and launch your bank or payment service app by searching for it in the store.
4. Log into your banking app and conceal your password during the process.
5. Access and display your profile or account details, including the account name and number.
6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.
7. To highlight a particular payment, select it from the transaction list to show its details.
8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.
Best Regards
PANDA - BC.GAME
